Job Description
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a Full-Time IT Field Technician in Pittsburgh, PA. The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.
Starting pay is $50,000/annually
Responsibilities
- Provide prompt, courteous support company wide, in person, phone, or email
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to regional offices to troubleshoot and resolve issues
- Travel to regional homes to install and support smart home technology
- Document, track, and monitor technical problems and solutions
- Inform management of recurring problems
- Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
- Identify and escalate situations requiring urgent attention
- Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
- Additional tasks and responsibilities may be assigned
Minimum Requirements
- Minimum two years of professional IT experience
- Audio / visual experience a plus
- Valid driver's license
- Proficiency in AD, Office365, multiple browsers, computer hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- Working knowledge of printer management
- Experience working with LAN administration
- Logical troubleshooting skills
- Excellent time management, interpersonal skills, and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Send Resumes to: Sarah.Panea@comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
Numbers & Facts
| Location | Pittsburgh, Pennsylvania |
| Industry | Nonprofit Charitable Organizations |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1989 |
| Website | http://www.comop.org |
Benefits
Performance Bonus, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Tuition Reimbursement, Vehicle Allowance, Life Insurance, Merchandise Discounts
About Company
Community Options’ mission is to develop housing and employment supports for persons with disabilities.
Community Options believes in the dignity of every person, and in the freedom of all people to experience the highest degree of self-determination. Embracing this philosophy, Community Options works with individuals with significant disabilities through residential services, day programs, social enterprises that employ individuals with disabilities, high school transition programs, and specialized programs for respite and medically fragile adults. As a national agency, Community Options seeks to promote the inclusion of people with disabilities in the community through person centered and natural supports, and collaboration with community partners to increase accessibility to services. Community Options does not administer any large congregate programs, recognizing that people with the most severe disabilities need environments, equipment, clinical and staff support that are tailored to their very specific needs. In its history, the agency has developed a reputation for quality, cost effective administration that encourages individual choice and flexibility.
We currently operate in 11 states:
- Arizona
- Kentucky
- Maryland
- New Jersey
- New Mexico
- New York
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Utah
Skills
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