IT Support Technician

Location: Topeka, Kansas
Remote / Work From Home with Frequent On-Site Client Visits
Salary: $40K/$45K DOE

Position Overview

We are seeking a motivated and customer-focused IT Support Technician to provide remote technical support and hands-on assistance at client locations. The ideal candidate has basic IT troubleshooting skills, is comfortable managing support tickets independently, and is willing to travel frequently to resolve technical issues on-site.

Responsibilities

• Respond to and manage IT support tickets, ensuring timely resolution.
• Troubleshoot hardware, software, and connectivity issues.
• Travel to client locations to provide hands-on technical support.
• Install, configure, and maintain computers, printers, and other hardware.
• Document troubleshooting steps and resolutions in the ticketing system.
• Communicate professionally with clients and team members regarding support requests.
• Escalate complex technical issues when necessary.
• Provide reliable, responsive customer service for all technical support needs.

Qualifications

• Basic IT troubleshooting and hardware support experience.
• Familiarity with ticketing systems and support workflows.
• Working knowledge of Windows computers, laptops, printers, and peripherals.
• Basic understanding of networking and connectivity issues.
• Reliable transportation and willingness to travel frequently to client sites.
• Strong communication, organization, and customer service skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Previous experience in an IT support or help desk role.
• Familiarity with common IT support tools and basic networking concepts.