IT Hardware Asset Management - Analyst 1

Job Title: IT Hardware Asset Management - Analyst 1
Location: Seattle, WA 98101
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift Timings: 08:30 AM To 05:00 PM PST

Job Description:

• IT Hardware Asset Analysts use strong attention to detail, communication, and analytical skills to keep hardware inventory accurate and processes running efficiently.
• This role focuses on hardware recovery, processing, disposition, and recycling, making sure devices are returned, accounted for, and handled properly from start to finish.
• Accuracy and efficiency drive our team's success. Analysts take a proactive approach, spotting issues before they become problems, driving results, and maintaining a clean and organized workspace.
• Analysts are also cross-trained on other HAM processes to build their knowledge base and provide team coverage.
• Flexibility and a willingness to lean in are key. Analysts work with PC/Mac desktops, laptops, retail selling devices, and mobile devices.

• Recover hardware from users and locations, tracking each device through the recovery process
• Process recovered devices accurately and efficiently, including inspecting devices, verifying details, and updating asset records
• Complete disposition for each device (such as redeploy, repair, recycle, or retire) following existing policy and guidance
• Prepare devices for recycling and maintain required documentation
• Use ServiceNow ITSM to track assets and keep records accurate and up to date
• Proactively monitor recovery backlog and open requests, flagging issues early and driving work to completion
• Maintain a clean, organized, and safe workspace and storage area
• Cross-train on other HAM processes (orders, break-fix, replacements, inventory) to build knowledge and provide team coverage
• Build working knowledge of IT hardware and specifications across device types.

• Exhibits exceptional attention to detail and takes pride in accuracy
• Takes initiative, anticipates needs, and addresses issues before they escalate
• Drives results, working efficiently and following through on commitments
• Leans in, stepping up to support teammates and take on new work
• Collaborates well with others and solves problems using data
• Stays flexible, adapts positively to changing priorities, and is open to learning new processes

• 1 year of experience in an analyst, financial analyst, logistics, or technician role
• BA/BS degree or equivalent work experience
• Base knowledge of ServiceNow ITSM desired
• Proficiency with the Microsoft Office suite, especially Excel
• Ability to lift 40 lbs.

• BA/BS degree or equivalent work experience