IT HELP DESK BACKUP ANALYST 1 - 4

IT HELP DESK BACKUP ANALYST 1 - 4

• 497502
• New Orleans, Louisiana, United States
• Staff- Unclassified
• Administration

frame-loader#lazyLoad clinch:authenticated@document->frame-loader#reload" data-controller="frame-loader" data-src="/blocks/jobs/01eae89de2c6f693b0675a62cf64d449/favourites?page_id=825fd4f239344514d349fed523f88b54" id="01eae89de2c6f693b0675a62cf64d449_favourites">

Title: IT HELP DESK BACKUP ANALYST 1 - 4

Employee Type: Unclassified Staff

Department: Information Technology-Administration

Campus Location: COMPUTER SERVICES

Job Summary/Basic Functions

LSU Health New Orleans is seeking candidates for an IT HELP DESK BACKUP ANALYST 1 - 4. The ideal candidate will work as part of a team providing 24-hour Service Desk support on incoming phone, email, or TDX tickets directed to the Service Desk. Analysts will provide triage support by solving simple to intermediate issues at the Analyst level, or by properly routing more advanced or specialized issues using the TDX ticketing system. The analyst will be required to assess each request and solve or route the issue in a timely manner. This position is eligible for remote work in accordance with CM-73 - Remote Work Policy.

Minimum Qualifications

Required Education: Bachelor''s

Required Field of Study: Degree from an Accredited Four-Year Institution

Number of years required to perform the job: ITA1 - 0, ITA2 - 2, ITA3 - 5, ITA4 - 10

Type of experience required to perform the job: Relevant Service Desk or IT Analyst Experience

Preferred Qualifications

Preferred Discipline: Technology Aligned Curriculum

Preferred Experience: Experience with IT Service Management System

Experience with enterprise backup system

Previous Higher Education and/or Healthcare experience

Previous Service Desk experience

Additional Information About Our School/Department

Comprehensive benefits are available to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement plans; generous annual and sick leave, and14 paid holidays per year. See following link for more details on our benefits offerings: LSUHSC, New Orleans - Benefits

Other employee benefits include a full-service credit union, wellness benefits featuring complimentary fitness center membership for employees and their spouses, employee assistance program, campus assistance program, and pet insurance option. More information about these benefits can be found on this webpage: Additional Benefits