SourcePro Search has a fantastic opportunity for an experienced Information Technology Help Desk Coordinator with our large global law firm client in the Chicago office. The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems. As a member of the Firm’s national technology team, the Information Systems coordinator will act as the primary contact for technology and work with the other members of the Information Systems Department on Firm technology initiatives and activities. This role offers a competitive base salary and excellent benefits. We are seeking full time, direct hire candidates (not consultants). Duties & Responsibilities:
Supports Firm hardware and software for all users. This includes but is not limited to laptop and desktop hardware, all peripheral Blackberry/iPhone/PDA devices, Windows 7 & 10, Office 2010 & 2016, iManage, Citrix, VPN, etc.
Performs hardware break/fix for laptops, desktops, printers, scanners, and peripherals
Images machines based on Firm standard practices.
Ensures timely of support calls in the Help Desk tracking system.
Escalates user issues to the appropriate groups for resolution.
Supports phone system moves and adds and changes under the direction of the telecom group
Supports local server and network hardware under the direction of System and Network Engineers.
Supports local copiers and the CopiTrak system.
Supports conference room technologies for voice and video conferencing systems.
Performs remedial preventive maintenance as required.
Works under the direction of the Director or Sr. Engineers on system projects at any of the offices at the Firm.
Performs or assists with desktop hardware/software training as necessary, including facilitating and setting up WebEx or Video Conference sessions for remote trainers.
Monitors and reports back on office issues and complaints regarding technology.
Acts as a liaison between users in remote locations and the IT Directors to ensure any problems and solutions are well communicated.
Participates in 24x7 support with System and Network Engineers.
Participates in weekly Engineer conference call.
Required to be on call after hours on a six week rotation.
Performs other duties as assigned.
Education & Experience
Bachelor’s degree
Three to five years technology experience
A+ certification
Network+, MOS, MCP certifications a plus
MCITP in Windows 2007
Must possess strong troubleshooting skills for both hardware and software
Must be able to repair hardware systems and replace items such as hard drives, power supplies, motherboards, RAM, etc.
Must possess strong customer service skill
Numbers & Facts
Location
Chicago, Illinois
Skills
Apple iPhoneunmatched
Blackberryunmatched
Citrix Product Familyunmatched
CompTIA A+unmatched
CompTIA Network+unmatched
Copying Machinesunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Desktop Hardwareunmatched
Desktop PCunmatched
Document Scannersunmatched
Hard Drivesunmatched
Hardware Administrationunmatched
Hardware Repairunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop Hardwareunmatched
Laptop PCunmatched
Legalunmatched
MCITP - Microsoft Certified IT Professionalunmatched
MCP - Microsoft Certified Professionalunmatched
Microsoft Office 2010unmatched
Microsoft Office Specialist (MOS) Certificationunmatched
Microsoft Windows 2007unmatched
Microsoft Windows 7unmatched
Mobile Devicesunmatched
Motherboardsunmatched
Network Architecture/Engineeringunmatched
Network System Hardwareunmatched
On Callunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Preventative Maintenanceunmatched
Printersunmatched
Server Hardwareunmatched
Server Supportunmatched
Software Administrationunmatched
Systems Engineeringunmatched
Time Managementunmatched
VPN (Virtual Private Network)unmatched
Videoconferencingunmatched
WebExunmatched
iManageunmatched
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