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IT Help Desk

Wachter, Inc.
  • Lenexa, KS
  • Autofill and Review
1 day ago

Job Description

Benefits Package: Company Paid!

  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

  • Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
  • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
  • Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
  • Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
    • Account and group management
    • MFA and password resets
    • License assignment
    • Device enrollment
    • Compliance
  • Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
  • Manage ticket queue and resolve service tickets in a timely manner.
  • Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
  • Ensure IT policies and best practices are followed.
  • Perform routine maintenance and updates on IT equipment.
  • Maintain accurate records of IT assets and support activities.

What we are looking for:

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency with installing Microsoft 365 applications and troubleshooting.
  • Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
  • Experience with printers, mobile phones, and other office technology.
  • Familiarity with IT ticketing systems (ServiceNow experience is a plus).
  • Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication skills and customer service orientation.
  • Must be able to occasionally lift up to 50 pounds.
  • Occasional after-hours / on-call work may be required.
  • Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).

Numbers & Facts

LocationLenexa, KS

Skills

  • Accidental Death and Dismemberment (AD&D)unmatched
  • Apple Macsunmatched
  • Artificial Intelligence (AI)unmatched
  • Best Practicesunmatched
  • Cellular Telephoneunmatched
  • Cisco Network Systemsunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • Customer Support/Serviceunmatched
  • Ecosystemsunmatched
  • Help Deskunmatched
  • Home Automationunmatched
  • Identify Issuesunmatched
  • Industry Standardsunmatched
  • Information Technology & Information Systemsunmatched
  • Insuranceunmatched
  • Lift/Move 50 Poundsunmatched
  • Linux Operating Systemunmatched
  • Mac Operating Systemunmatched
  • Microsoft Access Databaseunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Operating Systemunmatched
  • Prescription Drugsunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Record Keepingunmatched
  • ServiceNowunmatched
  • Software Administrationunmatched
  • Software Installationunmatched
  • Team Lead/Managerunmatched
  • Technical Supportunmatched
  • Time Managementunmatched

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