Role: IT Help Desk Support / Windows Support
Location: East Rutherford, NJ (Onsite 5 Days a Week)
Duration: 1+ year contract
Job Requirements:
Candidates must be within a 1-hour commute of East Rutherford, NJ.
Maximum 10 years of overall experience.
Strong communication skills; first-language English preferred.
Good employment tenure and experience working on long-term projects.
Recent local project experience highly preferred.
Must be available for onsite Sunday home football games, including flexible nights, weekends, and holidays.
Required Skills:
Hands-on experience in IT Help Desk / Desktop Support.
Strong knowledge of Microsoft products, Windows operating systems, and Office 365.
Experience with Active Directory, Exchange, SCCM, and WSUS.
Hardware and software troubleshooting and IT ticket resolution.
Experience handling Moves, Adds, Changes, and Deletions (MACD).
Basic networking and security/firewall knowledge.
Mac OS, Linux, iOS, and Android experience is a plus.
Asset management, deployment, maintenance, upgrades, and technical support experience.
Associate's degree in IT or Computer Science preferred.
Key Responsibilities:
Provide first-level IT support to the New York Giants organization.
Troubleshoot and resolve hardware, software, and IT support tickets.
Manage IT assets throughout their lifecycle.
Perform user account and equipment changes.
Escalate complex technical issues when necessary.
Provide game-day IT support at the Giants facility or MetLife Stadium.
Collaborate with the IT team and support business operations as needed.