IT Help Desk Support

Responsibilities:

• Take initial telephone and email inquiries and troubleshoot hardware, software, or network issues.

• Utilize Freshservice help desk system to document, monitor, resolve, or escalate incoming requests.

• Manage procurement and inventory tracking.

• Install, test, maintain, and troubleshoot CBO end-user workstations and interrelated hardware and software.

• Access management including the creation and deactivation of end-user Active Directory, email, and various other personnel accounts.

• Providing support for onsite business equipment, including conference and AV systems.

• Actively participate as a member of the help desk team, including attendance at team and one-on-one meetings.

• Participate in the after-hours on-call support rotation.