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IT Help Desk Support- Level 2 (MSP)

K2 Staffing
  • Shreveport, LOUISIANA
  • Quick Apply
30+ days ago

Job Description

Summary
 
Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Shreveport, LA and they are in need of a IT Help Desk Support, who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities 
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. 
  • Architect & deploy routers, switches, managed switches, and firewalls
    • Implementing and monitoring network security
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Implementing, Monitoring & Managing VoIP solutions
  • Monitors alert systems and takes appropriate actions as per guidelines.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills 
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+ 
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. 
Employment Type: Full time Location: Shreveport, LA  

Numbers & Facts

LocationShreveport, LOUISIANA

Skills

  • Business Solutionsunmatched
  • CCIE - Cisco Certified Internetwork Expertunmatched
  • CCNA - Cisco Certified Network Associateunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • CompTIA Security+unmatched
  • Computer Workstationsunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Equipment Maintenance/Repairunmatched
  • File Serverunmatched
  • Firewallsunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Interpersonal Skillsunmatched
  • Local Area Network (LAN)unmatched
  • MCITP - Microsoft Certified IT Professionalunmatched
  • MCSA - Microsoft Certified Systems Administratorunmatched
  • MCSE - Microsoft Certified Systems Engineerunmatched
  • Maintenance Servicesunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Serverunmatched
  • Multitaskingunmatched
  • Network Administration/Managementunmatched
  • Network Designunmatched
  • Network Monitoringunmatched
  • Network Routersunmatched
  • Network Securityunmatched
  • Network Softwareunmatched
  • Network Switchingunmatched
  • Network System Hardwareunmatched
  • Onboardingunmatched
  • Organizational Skillsunmatched
  • Post-Salesunmatched
  • Pre-Salesunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Proposal Writingunmatched
  • RMONunmatched
  • Salesunmatched
  • Sales Managementunmatched
  • Sales Supportunmatched
  • Sales/Support Engineering (SE)unmatched
  • Security Monitoringunmatched
  • Software Administrationunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Analysisunmatched
  • Technical Leadershipunmatched
  • Technical Presentationunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • VoIP (Voice over IP)unmatched
  • Writing Skillsunmatched

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