SummaryOur client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.Duties & Responsibilities
Front line defense with customers calling in with technical issues
Ability to properly hand calls off to more experienced technicians when needed
Following tickets through the process until closure.
Password resets
IP Phone setup
PC setup (i.e. software install, adding domains, etc)
IT equipment installation
Printer install (Canon/HP)
Assisting onsite technical lead with various IT-related projects.
New User On-boarding
Qualifications & Requirements
2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
General understanding of software installation
General understanding of printer installation
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
Numbers & Facts
Location
Renton, Washington
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Help Deskunmatched
Hewlett-Packard Product Familyunmatched
IP (Internet Protocol)unmatched
Information Technology & Information Systemsunmatched
Onboardingunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
RMONunmatched
Software Installationunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Writing Skillsunmatched
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