IT Help Desk Support - Level II

Summary

Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

Qualifications & Requirements

• Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

• Having worked in an MSP environment is a MUST!
• 2-3 years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

• Possesses strong organizational and time-management skills 

• Experience writing proposals for and implementation of technical solutions to fulfill business needs 

• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems

• Experience with RMM (remote monitoring and management) tool a plus

• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

• Sales training experience is a plus


Ideal Qualifications (not required)

• CompTIA Net+ and/or CompTIA Security+ 

• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

• CCNA or CCIE-Cisco certifications a real plus


Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.