We are seeking an IT Help Desk Technician I to join our team at BKF Engineers!This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure.Key ResponsibilitiesServe as the first point of contact for users seeking technical assistanceDiagnose and troubleshoot hardware, software, and network issues via phone, email, and in-personInstall, configure, and deploy computer systems, peripherals, and software applicationsAssist users with application issues, and guide them in utilizing software effectivelyMaintain inventory of IT equipment and ensure proper software licensingDocument, track, and manage support requests in the help desk ticketing systemProvide basic IT training to staff on new technologiesCollaborate with senior IT staff on the resolution of more complex issuesAssist with IT projects and initiatives as assignedRequirementsAssociate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered1-2 years of experience in an IT support or help desk roleBasic knowledge of computer hardware, software, and networkingFamiliarity with Windows OS and Microsoft Office applicationsExcellent communication skills with a strong customer service orientationStrong problem-solving skills and the ability to remain calm under pressureAbility to work independently and within a team environmentAvailability to work in the office and assist during emergencies or after hours as neededAvailability to travel to various office locations and other job sites as neededPhysical DemandsMust be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required.Work ConditionsThe IT Help Desk Technician will primarily work in an office environment with frequent travel to other office locations to assist with technical support. Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.BenefitsThe typical base salary range for this position is $22.00 - $29.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weeklyCompetitive salaries, profit sharing, and 401kMedical, Dental, and Vision BenefitsGenerous paid time off packages9 Paid HolidaysFlexible schedulesEducation reimbursement, Paid annual dues for professional and societal organizationsBKF offers competitive and award-winning benefits and perks. To learn more click here.BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter.#J-18808-Ljbffr