Overview We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.Customer Support for DHS ApplicationsFollowing up with customers to ensure full resolution of issuesInstalling or changing software to fix issuesRemotely accessing software to resolve issuesDiagnosing problemsReset AD and mainframe passwords and unlock accounts#J-18808-Ljbffr