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Help Desk Jobs in Albany, NY

IT Help Desk Technicians

Nesco Resource, LLC

Albany, NY

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JOB DETAILS
SALARY
$25–$30 Per Hour
SKILLS
Analysis Skills, Banking Services, Communication Skills, Computer Operations, Computer Testing, Customer Support/Service, Detail Oriented, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Peripheral Hardware, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Status Reports, Team Player, Writing Skills
LOCATION
Albany, NY
POSTED
5 days ago
Reputable, long-standing, and well-regarded local financial institution, with Community at the heart of its mission, is seeking several IT Help Desk Technicians to join their team.
 
Great opportunity to build your IT career! Nesco offers health care coverage, paid sick time, and eligibility towards reaching paid holidays. Excellent benefits if brought on permanently by our client! 

Location: Colonie, NY (onsite)
Duration: 6+ months, opportunity for extension
Shifts:
  • 1 Opening: Monday-Friday, 7:00 AM - 4:00 PM
  • 2 Openings: Monday-Friday, 8:00 AM - 5:00 PM
  • 1 Opening: Monday-Friday, 10:30 AM - 7:00 PM
    • Work onsite from 10:30 AM - 5:00 PM
    • Complete the final 2 hours remotely from home (5:00 PM - 7:00 PM)

All positions require one Saturday shift per month, which may be worked remotely.

As the IT Help Desk Technician, you would:
  • Respond to incoming inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues via phone or ticketing system;
  • Perform daily, end-of-month, end-of-quarter and year-end computer operations tasks;
  • Deploy, troubleshoot and/or configure endpoints, peripherals and banking equipment;
  • Monitor systems and report exceptions and status to appropriate technology owner;
  • Perform preventative maintenance routines, backups and alternate computer operations testing;
  • Transfer data files and reports into a predefined repository;
  • Create and maintain computer operations checklists and workflow diagrams
  • Maintain Service Desk policies, procedures and standards.
 
This role might be for you if you have ...
  • 3 – 5 years related IT experience or equivalent combination of education and experience.
  • Familiarity with and knowledge of concepts such as ITIL relating to IT practices and IT service management.
  • Strong technical troubleshooting skills.
  • The ability to follow documented procedures with a strong attention to detail.
  • Great customer service attitude.
  • Strong written and verbal communication skills.
  • Dynamic adaptability; ability to learn quickly in a fast-paced setting.
  • Experience working independently and in a team-oriented, collaborative environment.
  • Ability to understand, analyze, and solve endpoint and peripheral problems in a complex, business critical environment.
  • Self-motivation and organization.
  • Ability to occasionally lift up to 20 lbs.
 


Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

PRO062

About the Company

N

Nesco Resource, LLC

Companies need talent. You want job opportunities.

That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.

We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

When you need to find a job, we're your partner.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
FOUNDED
1956
WEBSITE
https://nescoresource.com/

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