IT Helpdesk (Short Term Temp)

Location: Rockville, MD 20850

Schedule: Monday to Friday, 8:00 AM - 5:00 PM

Duration: 2-Month Contract Only

Pay Rate: $30.70/hour

Language: Korean bilingual preferred, but not required

About the Opportunity

A global leader in technology and innovation is seeking a Temporary Tech Support Technician (IT Helpdesk) to provide first-line technical support for end-user computing and office automation systems. This role is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting business operations, and delivering exceptional service to employees at all levels, including executive leadership.

Position Summary

The Tech Support Technician is responsible for maintaining the day-to-day functionality of hardware, software, network connectivity, mobile devices, and conference room technology. This role will manage IT service tickets, support end users, track technology assets, and help ensure seamless business operations across the organization.

Key Responsibilities

PC Support & Asset Management

• Troubleshoot hardware, software, and network-related issues for end users
• Manage the full lifecycle of IT devices, including deployment, maintenance, and retirement
• Configure computers, software, and hardware according to company standards
• Log, track, and resolve technical issues through the IT ticketing system
• Maintain accurate records of IT assets and conduct periodic audits
• Provide white-glove technical support for executives and VIP users
• Support standard business applications and corporate software tools
• Maintain conference room technology, audiovisual equipment, and shared computing resources

Office Automation & IT Operations

• Support mobile device management (MDM) solutions and security policies
• Perform basic Windows administration and Active Directory tasks
• Troubleshoot and support printers, scanners, and other peripherals
• Conduct routine maintenance on office automation equipment and systems
• Monitor software licensing and assist with compliance efforts
• Support IT security audits and operational reporting activities
• Coordinate procurement and replacement of IT consumables and accessories
• Image, configure, and deploy new workstations for incoming employees

Qualifications

Required

• Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience
• 1-3 years of technical helpdesk, desktop support, or IT support experience
• Strong knowledge of Windows operating systems and troubleshooting techniques
• Hands-on experience diagnosing, repairing, and maintaining PCs and laptops
• Excellent communication and customer service skills
• Strong analytical and problem-solving abilities with a methodical troubleshooting approach

Preferred

• CompTIA A+, Network+, Microsoft Certified Fundamentals, or similar certifications
• Experience administering user accounts in Active Directory
• Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or similar ticketing tools
• Bilingual proficiency in Korean and English

Apply today if you're a motivated IT professional who enjoys solving technical challenges and providing outstanding user support.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.