IT Helpdesk Support Specialist I

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system, over the phone, and through remote support tools.This role is ideal for someone who enjoys helping others, learning new technologies, and developing practical IT skills in a professional environment.What You'll Do

Respond to IT support requests submitted through our ticketing systemProvide friendly and professional support over the phoneAssist users with hardware, software, and application issuesTroubleshoot common technical problems and document solutionsEscalate more complex issues to senior IT team membersSupport user account setup and basic system administration tasksLearn and work with a variety of business technologiesMaintain accurate ticket documentation and follow-up communicationDeliver excellent customer service to employees across the organization

Required Qualifications

Interest in technology and customer serviceStrong communication and problem-solving skillsBasic understanding of computers, operating systems, and common software applicationsAbility to learn quickly and work in a team environmentPositive attitude and willingness to help othersHigh school diploma or equivalent

Education & Training Backgrounds We Welcome

Associate's Degree in Information Technology, Computer Science, or related fieldTechnical school graduatesJunior college students or graduatesCompletion of online IT training programs or boot campsIndustry certifications such as CompTIA A+, Google IT Support, Microsoft Fundamentals, or similar

Preferred Qualifications

Previous customer service experiencePrevious internship, part-time, or entry-level technical support experienceAutomotive dealership or auto group experienceFamiliarity with Tekion dealership management softwareExposure to Microsoft 365 and Windows environments

Growth OpportunitiesThis role is designed as an entry point into the Asbury IT organization. High-performing team members will have opportunities to advance into areas such as:

Desktop SupportSystems AdministrationNetwork EngineeringCybersecurityCloud TechnologiesApplication SupportIT Operations

We believe in promoting from within and helping our employees build long-term careers.Pay and Recognition:

Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team member's eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunities

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