IT Helpdesk Technician

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary assignment in our Agawam, MA location. This is an entry-level position.

Responsibilities include:

• Answering phone calls and emails: Responding to initial inquiries and providing basic technical assistance.
• Password resets: Helping users reset their passwords for various systems and applications.
• Troubleshooting software errors: Diagnosing and resolving minor software issues.
• Guiding users through simple tasks: Providing step-by-step instructions for basic IT tasks.
• Setting up new user accounts: Creating and configuring accounts for new employees.
• Installing software: Assisting with the installation of software applications.
• Documenting issues and solutions: Recording problems and their resolutions for future reference.
• Escalating complex issues: Referring more complicated problems to higher-level support.
• Monitoring system performance: Keeping an eye on system health and performance.
• Updating user permissions: Modifying access rights as needed.
• Assisting with hardware setup: Helping users set up and configure hardware like printers and computers.

Skills/Qualifications:

• Entry-level IT knowledge and a willingness to learn.
• Excellent customer service and communication skills.
• Basic understanding of computer hardware and software.
• Ability to troubleshoot basic technical issues.
• Strong organizational and time management skills.
• Ability to follow instructions and work independently.
• Reliable and punctual.

Schedule:

• Monday to Friday
• 9:00 AM to 5:00 PM (Unpaid lunch 12:00 PM to 1:00 PM)

Start Date:

• Immediately

Location:

• Agawam, MA (In-Office)

Pay:

• $20.00 per hour

If you are a motivated and customer-oriented individual with a passion for IT, we encourage you to apply for this temporary opportunity. Please submit your resume detailing your relevant skills and experience.

Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws