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IT Helpdesk Technician L1
Information Technology | Campbell, CA
Company Overview
West Valley Construction Co. Inc. is a leading underground utility construction firm, steadfast in our commitment to high-quality infrastructure design and project deliverables through a safety-first culture. We specialize in the installation, maintenance, and 24/7 emergency response of essential utilities such as water, power, gas, telecommunications, sewer, and storm. We take pride in being an employee-owned company. We firmly believe that every team member contributes significantly to our ongoing success and growth. Demonstrating our commitment, we've implemented an Employee Stock Ownership Plan (ESOP) that allows our employees to directly share in the company's achievements. Headquartered in Campbell, CA, West Valley Construction Co. Inc. operates from strategically located facilities in Bakersfield, Campbell, Chico, Concord, Fresno, Hayward, Redwood City, Sacramento, Salinas, Stockton, and Visalia. We are actively seeking talented individuals who value safety and ownership to be part of our dynamic team.
We are looking for an IT Helpdesk Technician L1 to join our team in Campbell, CA!
Job Summary
The IT Helpdesk Technician L1 is the frontline support operative responsible for providing efficient and timely assistance to all internal users, ensuring optimal operation of Windows environments, Office 365 applications, and a range of mobile devices. The ideal candidate will be adept at offering support to non-technical users, maintaining software license compliance, and aiding in the documentation process.
Essential Duties and Responsibilities
Below is a compilation of primary job duties and responsibilities for this role, supplemented by certain supportive tasks. This list is not exhaustive, and additional duties and responsibilities may be assigned as required. Moreover, management reserves the right to make modifications to this job description as deemed necessary.
- Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
- Resolve user-submitted issues via phone, email, and in-person channels, documenting incident and resolution details within the helpdesk ticketing system.
- Assist with the maintenance of software licenses, ensuring that all systems are compliant with usage policies and documentation.
- Collaborate with Systems Administrators and other IT staff to escalate issues and follow through on resolutions to ensure comprehensive support.
- Conduct basic administrative tasks such as account creation, password resets, and hardware configuration under the guidance of senior IT staff.
- Support mobile device users, including setup, configuration, and troubleshooting of Android and iOS devices.
- Assist in creating and updating clear and concise documentation for IT procedures to enhance end-user understanding and self-service capabilities.
- Occasional travel (as needed) to satellite offices or job sites as needed to deliver direct, hands-on support, ensuring operational IT needs are met across all company locations.
- Stay informed about the latest trends and updates in technology relevant to the enterprise IT environment and helpdesk operations.
Qualifications
- Education/Experience: High school diploma or equivalent; an associate degree in IT or related field is preferred. Minimum 0-2 years of experience in an IT support role or similar, with a strong preference for those experienced in a Windows environment and mobile device support. Experience in the Construction Industry or with Construction Software applications such as Viewpoint, B2W, HCSS, BlueBeam, etc., is a plus but not a requirement. Basic understanding and experience in managing Active Directory and Office 365, including tasks such as creating user accounts, enabling/disabling users, and managing licenses, is highly desired.
- Certificates/Licenses: valid driver's license in good standings (must be 18 years of age or older to operate a company vehicle).
- Computer Skills: familiar with common software applications, including MS Office and helpdesk ticketing systems.
- Interpersonal Skills: strong verbal and written communication skills, with the adeptness to provide clear and effective assistance to a diverse array of audiences and users, regardless of their technical proficiency. Excellent communication skills, with an emphasis on patience and the ability to convey technical guidance to non-technical users. Basic understanding of IT principles and an ability to communicate effectively with end-users. Ability to speak Spanish is highly desirable, but not mandatory.
- Organization and Planning: availability to work on a flexible schedule and provide on-call support as needed.
- Problem Solving: eager to learn and capable of researching enterprise-level solutions to aid in problem resolution.
Physical Requirements
- Must be able to read, write, speak, and comprehend English.
- Hearing adequate to perform job duties in person.
- Able to communicate clearly in person and over the telephone.
- Visual acuity adequate to perform job duties and respond to dangerous situations.
- Frequent bending, reaching, standing, walking, squatting, sitting, pushing, and pulling.
- Manual dexterity to operate a keyboard and other electronic devices. Repetitive motions that include the wrists, hands, and/or fingers.
- Able to safely ascend or descend step ladders, stairs, ramps, etc.
- Adjust or move objects up to 20 pounds in all directions without assistance.
- May work in areas where hazardous substances are present.
Salary
Benefits
- Opportunity to be an owner in the company through the Employee Stock Ownership Plan (ESOP), and Stock Purchase Plan (SPP) with discounted price.
- Annual performance bonus opportunities.
- Generous PTO policy.
- 5 group health insurance plans: 2 with HSAs; company pays 95% of employee premium and 85% of dependent premium for Blue Shield Plans, and 95% of the premium for employee and dependents for Kaiser Plans.
If you are selected for employment with WVCC, you will be required to provide documentation that verifies your legal right to work in the U.S. Please note , we are unable to sponsor or assume sponsorships for work authorization at this time.
CCPA Notice and Privacy Policy
West Valley Construction Company is an equal opportunity workplace, and does not discriminate against any protected class. In compliance with California Law, click here for West Valley Construction Company's California Consumer Privacy Act Notice of Collection and Privacy Policy or visit https://westvalleyconstruction.com/privacy-policy/
Applications for this position are now closed.