Position: IT Helpdesk Technician Location: Murray,, UT
Job Id: 396 # of Openings: 1
IT Helpdesk Technician
Location: Murray, Utah (On-Site)
Compensation: $21-$26/hr (DOE)
What This Role Is
This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical support across multiple office locations. You will serve as the first point of contact for employees experiencing technical issues, helping resolve day-to-day support requests while ensuring a positive customer experience.
The role requires strong troubleshooting skills, attention to detail, and the ability to document, prioritize, and escalate issues appropriately. Youll provide hands-on support in the Murray office and remote support for other office locations.
This is an excellent opportunity for someone early in their IT career who wants exposure to a wide range of technologies, systems, and end-user support responsibilities in a professional, multi-site environment.
What Youll Do
Helpdesk & Technical Support
- Serve as the first point of contact for incoming IT support requests across all office locations
- Troubleshoot and resolve Level 1 technical issues involving Windows devices, Microsoft 365, printers, Wi-Fi, MFA, and business applications
- Provide in-person support for the Murray office and remote support for other locations
- Assist users via phone, email, chat, and remote-access tools
- Deliver a professional and customer-focused support experience
User Administration & Device Management
- Set up, image, configure, and deploy laptops, desktops, monitors, and peripherals
- Support employee onboarding and offboarding processes
- Perform basic Microsoft 365 and Entra administration, including password resets, license assignments, and group membership updates
- Assist with IT asset inventory and equipment tracking
Ticket Management & Escalation
- Accurately document troubleshooting steps, resolutions, and user communications within the ticketing system
- Maintain timely updates and follow-through on assigned tickets
- Escalate issues outside the Level 1 scope, including network, server, security, and advanced application issues
- Ensure escalated tickets include detailed notes and troubleshooting actions already completed
Process Improvement & Team Support
- Follow established IT processes, procedures, and documentation
- Contribute to knowledge base articles and support documentation
- Assist senior IT staff with technology rollouts, projects, office moves, and system upgrades
- Support ongoing improvements to helpdesk operations and user experience
What Were Looking For
- 1+ year of IT support, helpdesk, or technical support experience
- Working knowledge of Windows operating systems and common PC hardware
- Basic understanding of networking concepts such as IP, DNS, DHCP, Wi-Fi, and VPNs
- Familiarity with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and follow established procedures
- Customer-service mindset with the ability to support non-technical users
- Reliable, professional, and able to work on-site in Murray, Utah
Preferred Qualifications
- Experience with helpdesk ticketing or remote management tools
- Exposure to Microsoft Entra (Azure AD) administration
- CompTIA A+, Network+, or Microsoft Fundamentals certifications
- PowerShell or scripting exposure
- Experience supporting multiple office locations
- Familiarity with IT asset management and inventory tracking
What to Expect
- Full-time, on-site position in Murray, Utah
- Occasional travel to nearby office locations for support or project work
- Fast-paced environment supporting multiple departments and users
- Opportunities to gain hands-on experience across a variety of technologies and systems
- Direct exposure to IT operations, infrastructure, and project work
What Success Looks Like
- Technical issues are resolved efficiently and professionally
- End users receive timely communication and excellent customer service
- Tickets are documented accurately and escalated appropriately
- New hires receive seamless technology onboarding
- IT equipment is deployed, tracked, and maintained effectively
- Support processes are followed consistently and improvements are identified proactively
Compensation & Benefits
- Medical, Dental, and Vision Insurance
- Quarterly Bonuses based on Metrics
- 401(k)
- Paid Parental Leave
- Charitable Time Off
- Additional company benefits provided upon hire
Eligibility
Applicants must be authorized to work in the United States on a full-time basis.
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