IT Infrastructure Administrator

Miami, FL

Full-time

Today

Job Description

Doctors HealthCare Plans is seeking an IT Administrator to install, maintain and secure the company's day-to-day technology infrastructure. The IT Administrator is responsible for the servers, endpoints, network, user accounts and cloud services that support our health plan operations, and keeps these systems available, patched and compliant with HIPAA and other regulatory security requirements.
This role is the primary point of escalation for the service desk, works closely with internal teams and outside vendors to resolve technical issues, and documents the configurations, procedures and controls that the organization relies on for audits and business continuity.

Key Responsibilities:

Administer user identities, groups and access in Microsoft Entra ID, Active Directory and Microsoft 365, including onboarding, role changes and timely termination of access.
Grant and review system access based on approved security roles and the principle of least privilege, and support periodic access reviews.
Install, configure, monitor and maintain Windows servers, virtual machines and supporting infrastructure.
Manage patching and updates for servers (WSUS) and endpoints (NinjaOne), and track compliance against the patch schedule.
Deploy, configure and support desktops, laptops, printers, mobile devices and peripherals.
Maintain the local and wide area network, firewalls, VPN, wireless access and related security appliances in coordination with IT leadership and vendors.
Administer cloud resources and services, including AWS storage and Microsoft 365 workloads (Exchange Online, SharePoint, OneDrive and Teams).
Monitor backups and perform restore tests to support disaster recovery and business continuity plans.
Work and resolve escalated tickets in the Quest KACE service desk, and document root cause and resolution.
Monitor system performance, security alerts and logs, and respond to incidents according to the incident response procedure.
Ensure audit logging, antivirus/endpoint protection, encryption and other security controls are in place and functioning.
Maintain accurate documentation of systems, network diagrams, configurations, asset inventory, policies and procedures.
Plan, test and communicate changes, upgrades and maintenance windows following the change management process.
Coordinate with technology vendors and service providers on support cases, renewals and new services.
Provide technical guidance and training to end users and service desk staff.
Support internal and external audits, security assessments and regulatory requests by producing evidence and responses.
Maintain current knowledge of relevant technologies, security threats and healthcare regulations (HIPAA, CMS and AHCA requirements).

Qualifications:
Education and/or Experience

Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience.
3+ years' experience in systems or network administration.
Experience in a healthcare, health plan or other regulated environment preferred.
Experience with cloud platforms (Microsoft Azure or AWS) preferred.
Experience with service desk, remote monitoring and management, and patch management tools.

Certifications (preferred)

VMware, Veeam, Microsoft 365 Certified: Administrator
CompTIA Network+, Security+ or equivalent.
CCNA or other networking certification a plus.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team meber(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

Numbers & Facts

Location	Miami, FL
Job Type	Full-time
Website	https://www.doctorshcp.com

Skills

Amazon Web Services (AWS)unmatched
American Health Care Association (AHCA)unmatched
Antivirusunmatched
Business Continuity Planning (BCP)unmatched
CCNA - Cisco Certified Network Associateunmatched
Change Managementunmatched
Cloud Computingunmatched
CompTIA Network+unmatched
CompTIA Security+unmatched
Computer Scienceunmatched
Computer Securityunmatched
Content Management Systems (CMS)unmatched
Cryptographyunmatched
Customer Support/Serviceunmatched
Data Recoveryunmatched
Desktop Administrationunmatched
Disaster Recoveryunmatched
Documentationunmatched
Employment Contractsunmatched
Endpoint Securityunmatched
External Auditunmatched
Firewallsunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Planunmatched
Healthcareunmatched
Incident Responseunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Internal Auditunmatched
Laptop PCunmatched
Maintain Complianceunmatched
Microsoft Access Databaseunmatched
Microsoft Active Directoryunmatched
Microsoft Exchange Serverunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Serverunmatched
Microsoft Windows System Administrationunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
Network Configuration Managementunmatched
Onboardingunmatched
Operations Planningunmatched
Performance Analysisunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
RMONunmatched
Regulationsunmatched
Regulatory Requirementsunmatched
Security Analysisunmatched
Security Attacksunmatched
Security Auditingunmatched
Software Patchesunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Team Playerunmatched
Technical Leadershipunmatched
Technical Trainingunmatched
Technical Writingunmatched
Testingunmatched
Time Managementunmatched
VMWareunmatched
VPN (Virtual Private Network)unmatched
Virtual Machine (VM)unmatched
Wide Area Network (WAN)unmatched
Windows Server Update Services (WSUS)unmatched
Wireless Communicationsunmatched

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