Job Title: IT Infrastructure Lead
Reports to: Director Infrastructure
Department: Information Technology
KEY RESPONSIBILITIES
The Information Technology Infrastructure Technician will ensure the availability and functionality of all information technology systems, including hardware (servers, PCs, VMware / Hyper-V, printers/scanners, and conferencing), communication (phone system, internet, middleware), and applications (Active Directory, Exchange, Office 365, and cloud-based apps).
In this role, the IT Infrastructure Technician will work closely with other IT team members and interact with all departments supporting various operational initiatives. This role requires a highly resourceful individual with emotional intelligence, self-motivation, and integrity. A composed demeanor, excellent communication skills, and the ability to follow through are a must.
Primary Position Responsibilities
- Support LANs, VPN, users, applications, internet, and intranet systems.
- Maintain system efficiency and performance, including network facilities, servers, workstations, printers, phones, VPN, email, intrusion detection systems, and all technology-related items.
- Maintain and monitor networks and systems to ensure security.
- Analyze and isolate issues.
- Set up new team members, identify user needs, and troubleshoot reported problems.
- Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates, and patches.
- Document and inventory all IT systems.
- Assist in implementing new operating systems, servers, hardware deployments, and upgrades, including new system migrations and existing system upgrades.
- Participate in disaster preparedness plan preparation and deployment.
- Monitor and maintain antivirus and security applications for networks and workstations.
- Research and prepare recommendations, solutions, and quotes for new technologies, equipment, suppliers, and products, and assist in deployment.
- Maintain an IT request tracking system that allows users to submit requests and receive communication on request status and completion.
- Provide timely communication to leadership regarding the status of tasks and IT items.
Position Qualifications
- Bachelor’s degree.
- 3+ years of relevant network system experience.
- Experience using Microsoft Windows Server, Hyper-V, VMware, Active Directory, Office 365, Cisco, and Microsoft Azure.
- Ability to multitask and complete assignments within agreed-upon time frames.
- Demonstrated ability to troubleshoot end-user issues remotely.
- Ability to travel less than 10% of the time.
- Demonstrated ability to work collaboratively as a member of cross-functional teams, supporting colleagues and contributing actively to shared goals.
- Demonstrated ability to work independently.
- Familiarity with SQL Server and Microsoft Dynamics.
- Experience working in a manufacturing environment preferred.
Applicants must be legally authorized to work in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.