IT Infrastructure Manager

Overview:

The IT Infrastructure Manager is responsible for leading a high-performing team of IT professionals in charge of cloud infrastructure, physical and virtual servers, data storage, and backup and recovery systems. Key responsibilities include developing and executing strategies for optimizing the compute, cloud, and storage environment, collaborating with cross-functional teams, overseeing the maintenance and performance of all server and storage components, managing vendor relationships, driving initiatives to enhance cybersecurity, and staying current with industry trends. The IT Infrastructure Manager must provide infrastructure that is robust, secure, cost-effective, and future-proofed.

Responsibilities:

1) Develop and execute strategies for optimizing the cloud, server, storage, and backup environment to meet business goals, including scalability, security, and cost-effectiveness.
2) Owns the design, build, and lifecycle management of the Azure cloud environment and on-premises virtual and physical server infrastructure, including capacity planning and cloud cost management.
3) Oversees enterprise data storage and backup systems, ensuring data is protected, recoverable, and retained in accordance with business and compliance requirements.
4) Develops, implements, and regularly tests disaster recovery and business continuity plans for all systems and data.
5) Serves as a member of the IT security council and ensures server, cloud, and storage design and implementation comply with all security requirements, including patching, hardening, and vulnerability remediation.
6) Regularly conducts and participates in meetings with Directors and Managers within the IT organization to ensure that infrastructure designs and capabilities will support active and future initiatives.
7) Partners closely with the Network Manager to ensure cloud, data center, and network designs are aligned and integrated.
8) Responds with the appropriate sense of urgency to changes in infrastructure needs. Understands the priorities of all active and pending projects and plans infrastructure changes accordingly.
9) Anticipates changes in infrastructure needs due to organizational growth or organizational changes, develops design changes, and prepares recommendations based on the anticipated changes.
10) Manages and grows a team of infrastructure engineers, providing coaching and mentoring, and identifies and recommends training for team members.
11) Develops and maintains documentation on standards for the infrastructure team.
12) Engages 3rd party resources when necessary to support projects / initiatives. Responsible for vetting potential vendors / partners and presenting the Director with vendor recommendations (including costs).
13) Develops and maintains project plans following IT project management standards for all work / tasks completed by the infrastructure team, and consistently communicates project status as well as problems / issues to Senior IT management and all impacted teams.
14) Serves as a member of the ITSM standards committee. Works closely with the Service Desk to ensure superior service and communication throughout both IT and the business organizations.
15) Serves as a member of the Change Advisory Board. Responsible for communicating all infrastructure activities as well as identifying potential conflicts and/or impact to operations.

Qualifications:

Bachelor's Degree or equivalent work experience in IT field.
A minimum of 10 years of experience in IT infrastructure, including leadership of server, cloud, or storage teams.
Expertise in cloud computing (Microsoft Azure preferred), virtualization, Windows/Linux server environments, enterprise storage, and backup/recovery technologies.
Strong knowledge of cybersecurity best practices.
Excellent communication skills, both verbal and written.
Superior customer service orientation.
Robust decision making and problem-solving skills.
Relevant certifications (e.g., Microsoft Azure, VMware, ITIL) are a plus.

 

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