IT Infrastructure Professional II (L1 Storage & Backup Operations)

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

Job Description

ROLE SUMMARY

We are looking for an L1 Backup & Storage Operations Engineer with 3-5 years of hands-on enterprise infrastructure experience. Primary focus is Storage operations, with experience in either NetApp ONTAP or Pure Storage. Backup knowledge in Veritas NetBackup or Cohesity is required as a secondary skill. ITIL/ITSM knowledge is required

Qualifications

MUST-HAVE SKILLS

• 3-5 years relevant Backup / Storage / Infrastructure Operations experience.
• Strong primary Storage skill with either NetApp ONTAP OR Pure Storage.
• NetApp: SVMs, volumes, LUNs, NFS/CIFS, snapshots, capacity and replication/DR basics.
• Pure Storage: provisioning, volumes, capacity, snapshots/replication and monitoring basics.
• Secondary Backup skill in either Veritas NetBackup OR Cohesity: monitoring, failed jobs, restores, alerts and basic troubleshooting.
• ITIL/ITSM knowledge: Incident, Request, Change and Problem Management.
• ServiceNow or another ITSM/ticketing tool experience.
• Good incident handling, shift handover, documentation and escalation skills

Additional Information

GOOD-TO-HAVE

• SAN / Brocade / Cisco switch exposure.
• NetBackup appliances, MSDP, SLPs or catalog operations.
• Monitoring tools and alert-to-incident handling.
• Replication, DR activities or storage migrations.
• 24x7 / shift-based enterprise operations experience.

KEY RESPONSIBILITIES

• Monitor and support Storage infrastructure; identify capacity, performance, hardware and connectivity issues.
• Perform L1 troubleshooting for NetApp / Pure Storage incidents and escalate complex issues to L2/L3 or vendors.
• Monitor backup jobs and investigate failed/partial jobs, alerts and restore requests.
• Perform routine storage/backup operational activities as per SOPs and runbooks.
• Create and update incidents, requests and changes in ServiceNow/ITSM tool and maintain SLA compliance.
• Perform shift handovers, maintain operational documentation and communicate incidents clearly

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