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IT Support Jobs in California

IT Infrastructure Support Engineer

Axelon
  • Aliso Viejo, CA
  • Remote
  • $55–$58 Per Hour
  • Instant Apply
Today

Job Description

Job Title : IT Infrastructure Support Engineer
Location : Remote

Job Description :

We are seeking an experienced IT/OT Infrastructure Support Engineer to support laboratory and manufacturing operations in a regulated GxP/GMP environment. The ideal candidate will have strong troubleshooting, root cause analysis, Windows Server administration, VMware virtualization, networking, backup and recovery, and laboratory/manufacturing systems support experience.

The candidate must be capable of managing incidents end to end, coordinating with global shared-service teams and third-party vendors, maintaining compliance documentation, and ensuring the reliability and availability of critical lab and manufacturing systems.

Key Responsibilities
  • Perform end-to-end troubleshooting of IT/OT infrastructure issues affecting laboratory and manufacturing operations.
  • Conduct root cause analysis (RCA), manage incidents, identify recurring issues, and implement permanent corrective solutions.
  • Support IT/OT systems in regulated GxP/GMP environments, ensuring compliance with documentation, audit readiness, and risk management requirements.
  • Troubleshoot Windows Server issues, including system performance, availability, and configuration.
  • Manage and troubleshoot Active Directory, user authentication, access permissions, security groups, and authorization issues.
  • Support VMware virtualization environments and diagnose issues across hosts, virtual machines, networks, storage, and applications.
  • Troubleshoot network connectivity issues involving DNS, DHCP, VLANs, routing, switching, and firewall configurations.
  • Coordinate with Networking, Cybersecurity, IAM, Windows/Server, VMware, Storage/Backup, and End User Computing teams to resolve infrastructure issues.
  • Support backup, data retention, storage capacity, recovery readiness, and restore validation for laboratory and OT workloads.
  • Define and document connectivity requirements, including ports, protocols, access permissions, and performance expectations.
  • Support laboratory systems, including LIMS, CDS, and laboratory instrument connectivity.
  • Support manufacturing systems and infrastructure, including SCADA, HMI, and historian platforms.
  • Coordinate with vendors, technical SMEs, and service providers to resolve complex technical issues and restore services promptly.
  • Work effectively within a shared-services model by gathering local evidence, escalating issues to the appropriate resolver teams, and tracking incidents through resolution.
  • Maintain accurate technical documentation, incident records, RCA reports, connectivity requirements, and Configuration Management Database (CMDB) records.
  • Prioritize multiple incidents and project activities based on business impact, operational risk, and urgency.
  • Communicate technical issues, service impacts, risks, and resolution plans clearly to technical teams and business stakeholders.

Numbers & Facts

LocationAliso Viejo, CA (
Remote
)
Salary$55–$58 Per Hour

Skills

  • Access Authorizationunmatched
  • Authenticationunmatched
  • Business Operationsunmatched
  • Configuration Managementunmatched
  • DHCP (Dynamic Host Configuration Protocol)unmatched
  • DNS (Domain Name System)unmatched
  • Data Recoveryunmatched
  • Data Storageunmatched
  • Database Backupunmatched
  • Documentationunmatched
  • Environmental Issuesunmatched
  • Establish Prioritiesunmatched
  • Firewall Administrationunmatched
  • GMP (Good Manufacturing Practices)unmatched
  • GxPunmatched
  • Human Machine Interface (HMI)unmatched
  • Identify Issuesunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Information Technology & Information Systemsunmatched
  • Internet Securityunmatched
  • Laboratory Information Management System (LIMS)unmatched
  • Laboratory Operationsunmatched
  • Laboratory Systemsunmatched
  • Maintain Complianceunmatched
  • Manufacturing Operationsunmatched
  • Manufacturing Systemsunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Windows Serverunmatched
  • Microsoft Windows System Administrationunmatched
  • Network Routingunmatched
  • Network Supportunmatched
  • Network Switchingunmatched
  • Problem Solving Skillsunmatched
  • Riskunmatched
  • Risk Managementunmatched
  • Root Cause Analysisunmatched
  • Supervisory Control and Data Acquisition (SCADA)unmatched
  • Systems Administration/Managementunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • VLAN (Virtual Local Area Network)unmatched
  • VMWareunmatched
  • Virtual Hostingunmatched
  • Virtual Machine (VM)unmatched

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