IT Infrastructure & Support Manager

Position: IT Infrastructure & Support Manager
Salary: $110,000-$150,000 + Annual Bonus
Benefits: 401k Match, 3.5 weeks PTO, Tuition Reimbursement, Paid Training & Certification Opportunities, Gym Membership/Reimbursement, etc.
Location: Middleville, MI area (Onsite)

Job Overview:

The IT Infrastructure Manager will lead a global IT infrastructure and end-user support organization across multiple international locations. This role is responsible for the reliability, availability, security, maintenance, and strategic direction of enterprise infrastructure, while driving operational excellence across help desk services, networking, virtualization, cloud technologies, cybersecurity, and systems administration. The ideal candidate is a collaborative leader with a growth mindset who can develop high-performing teams, improve service delivery, and support the organization's ongoing technology transformation initiatives.

Responsibilities of the IT Infrastructure Manager:

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• Lead, mentor, and develop Infrastructure and End-User Support teams, establishing service standards, escalation paths, priorities, and performance expectations across multiple locations.
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• Oversee enterprise infrastructure operations including servers, virtualization platforms, storage, networking, cloud services, backup solutions, and disaster recovery environments.
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• Drive continuous improvement of help desk operations through service desk oversight, SLA management, reporting, root cause analysis, and performance monitoring.
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• Manage infrastructure availability, security, lifecycle planning, capacity management, maintenance, troubleshooting, and optimization efforts.
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• Lead incident and problem management processes, including communications, escalation management, corrective action planning, recovery testing, and prevention strategies.
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• Support and oversee networking technologies including firewalls, routing, switching, wireless networks, VPNs, and enterprise security solutions.
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• Guide virtualization and cloud initiatives utilizing technologies such as VMware, Hyper-V, Microsoft Azure, and other cloud-hosted platforms.
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• Plan and execute infrastructure projects including platform upgrades, migrations, technology standardization efforts, and support for new facilities or business initiatives.
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• Develop and maintain system architecture documentation, infrastructure standards, asset inventories, support procedures, and disaster recovery plans.
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• Manage vendor relationships, software and hardware procurement, licensing, contract renewals, budgeting activities, and service provider performance.
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• Collaborate with business leaders and IT stakeholders to align technology priorities with operational objectives and strategic growth initiatives.
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• Participate in global IT planning, infrastructure roadmaps, cybersecurity initiatives, technology standards development, and policy creation.
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Preferred Experience of the IT Infrastructure & Support Manager:

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• Experience leading IT infrastructure and end-user support teams in a multi-site environment. Global Manufacturing industry experience strongly preferred.
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• Strong hands-on experience with Microsoft 365, Active Directory, Microsoft Entra ID, and Microsoft Azure administration.
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• Experience supporting server virtualization platforms including VMware and Hyper-V.
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• Strong understanding of enterprise networking including routing, switching, wireless infrastructure, VPNs, firewalls, and network troubleshooting.
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• Experience with cybersecurity frameworks, security best practices, risk management, and compliance-driven environments. Exposure to TISAX, ISO 27001, or similar frameworks is highly desirable.
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• Experience managing backup, disaster recovery, storage, endpoint support, and IT service management environments.
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• Demonstrated ability to lead cross-functional technology projects, establish operational priorities, and communicate effectively with technical and non-technical stakeholders.
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• Strong customer service orientation with proven success building responsive, service-focused support organizations.
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Bonus Experience of the IT Infrastructure & Support Manager:

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• Citrix administration and support experience.
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• Experience supporting international operations and globally distributed infrastructure environments.
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• Experience implementing service desk best practices, KPI reporting, SLA development, and operational process improvements.
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• Experience with AI-powered productivity and automation tools, including Microsoft Copilot or similar technologies.
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• Experience managing hyperconverged infrastructure, SAN storage, and enterprise backup solutions.
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• Demonstrated career progression with a desire to grow into broader IT leadership and director-level responsibilities.
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Why Consider This Opportunity?

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• Lead a global infrastructure and support organization supporting operations across North America, Europe, Asia, and South America.
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• Manage and develop a team of Help Desk Specialists and Systems Administrators while influencing broader infrastructure strategy.
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• Opportunity to drive modernization initiatives involving cloud adoption, service management improvements, cybersecurity, and infrastructure standardization.
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• Strong culture of employee development including certification support, training investment, tuition reimbursement, and internal promotion opportunities.
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• Clear long-term growth path into senior IT leadership positions.
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