IT Intern - Summer 2027

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Great American's culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.

The Enterprise Billing & Collections team is seeking an IT intern for the summer 2027.

Responsibilities:

The intern will work closely with Guidewire BillingCenter Application managers, developers, and analysts at Great American Insurance Group. You will participate in simple to moderately complex tasks related to BillingCenter application production support and project initiatives. As a team member, you will assist in various tasks as assigned by your manager. You will attend team meetings as assigned. You will collaborate with team members to design and implement AI and agentic automation solutions that enhance the efficiency and effectiveness of the team overall. You will meet with company leaders as part of the Summer Intern Program to learn more about their respective roles throughout the company.

The intern will work on AI initiatives, ThoughtSpot BI Tool mapping/analysis, Rally Backlog analysis, PowerAutomate flows with production support, Sharepoint analysis and organization, documentation updates.

Requirements:

Ability to work in the office at minimum three days a week.

Education:

• Pursuing a degree in Information Technology, Information Systems, Business/Data Analytics, Accounting, Finance, Business, or related
• Minimum GPA: 3.25
• 2028 graduation year preferred

Experience/skills:

• Campus involvement and leadership experience a plus.
• Familiar with business systems and technology concepts.
• Experience with data analysis techniques a plus.
• Strong verbal and written communication skills.
• Ability to utilize critical thinking and technical aptitude to draw conclusions based on the information presented.
• Demonstrated ability to solve problems of a moderate complexity independently.
• Ability and willingness to work well in teams.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) is required.
• Experience with data analysis tools a plus (Power BI, SQL, Snowflake).
• Experience with Artificial Intelligence (AI) and Agent building is a plus (Copilot)

Business Unit:

Property & Casualty IT Services

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.