IT Internship (Part Time, Fall 2026 & Beyond)

Libbey is offering a part time IT Internship for a motivated and driven student who is looking to apply their educational background and further develop their IT understanding through a wide array of real-world applications.Must be able to work onsite, in office, up to 20 hours/week.In this role, the IT Intern will provide a single contact point for all Libbey locations to address user questions, issues, and PC service requests relating to Libbey IT infrastructure or software systems. This person will manage incident escalation and tracking process as well as provide hands on installation, configuration, and maintenance for equipment at Libbey's Toledo-area offices.

RESPONSIBILITIES

Professionally manage help desk calls and take the necessary action to resolve customer's IT needs.Work with customers in a courteous and professional mannerProvide first level support in incident resolution by referencing knowledge base of solutions, workarounds and processes.Populate knowledge base with new solutions and new diagnostic procedures with the goal to continually improve first call resolution capabilities.Escalate urgent and high incident calls to second or third level support as necessary through established processes.Monitor all open incidents and requests until resolvedProvide regular status feedback to users on unresolved incidents.Work closely with other IT personnel within Libbey to solve customer issuesProvide hardware support including; installation, configuration, and support of desktop and laptop computers, printers, and monitorsProvide software support including installation, configuration and support of desktop and laptop standard images, Microsoft applications, and other applications running from personal computersDevelop and maintain appropriate support documentationProvide honest analyses and apply logic and methods to solve problems with effective and creative solutionsSpecial IT projects as assigned

REQUIREMENTS & QUALIFICATIONS

High School Diploma or equivalent requiredMust currently be enrolled in a collegiate degree program (Associates or Bachelor's) with a preferred focus in Information Technology, Management Information systems or Computer ScienceMust be able to work onsite, up to 20 hours/weekGeneral knowledge of Microsoft Windows and Office SuiteAbility to maintain the highest level of confidentiality at all timesStrong interpersonal skills with the ability to communicate (both verbally and in writing) with various individuals across multiple areas and levels within the organizationPossess attentive and active listening skills and is dedicated to meeting the expectations and requirements of internal customersAbility to learn in a fast-paced environment and is committed to continuous improvement through new challenges and learning opportunitiesRegular attendance is important to achieving our departmental goals and an expectation of the position

COMPETENCIES FOR SUCCESS

Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development.Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work.Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives.Continuous Improvement Mindset: Act with curiosity, proactively identifying and implementing changes to enhance work processes and outcomes. Consistently seek opportunities to improve efficiency, quality, and overall effectiveness.