IT Knowledge Management Analyst

IDR is seeking a IT Knowledge Management Analyst to join one of our top clients for an opportunity in Memphis, Tennessee. In this role, you’ll help technology teams create, organize, and continuously improve high-quality knowledge content that supports self-service and operational excellence. You’ll also partner with stakeholders to strengthen governance, findability, and usability of documentation—supporting AI-powered knowledge discovery and reuse.

Position Overview for the IT Knowledge Management Analyst:

• Partner with technology teams to establish sustainable knowledge standards, ownership, and lifecycle processes for technical documentation
• Maintain and improve knowledge health through reviews, remediation, consolidation, archival, and retirement of outdated content
• Develop and apply knowledge-quality rubrics focused on accuracy, clarity, consistency, and findability
• Leverage AI-enabled approaches to assess knowledge at scale, identify gaps, and recommend improvements
• Improve information architecture, metadata, and searchability to support both human and AI-driven retrieval

Requirements for the IT Knowledge Management Analyst:

• 1–3 years of experience in knowledge management, information management, technical documentation, or a closely related discipline
• Strong technical writing and editing skills with a detail-oriented approach to producing clear, consistent documentation
• Experience with enterprise knowledge platforms (e.g., SharePoint, Confluence, or Microsoft 365) and content governance practices
• Familiarity with taxonomy, metadata, and information architecture concepts to improve content discoverability and usability
• Exposure to AI-enabled content evaluation (e.g., AI agents) and an analytical mindset for identifying quality gaps and improvement opportunities

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com