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IT Management Jobs

IT Manager

Power Probe Group Inc
  • Charlotte, NC
  • $75,000–$95,000 Per Year
Today

Job Description

ABOUT THE ROLE
Power Probe is a growing company seeking an experienced IT Systems & Infrastructure Manager to own the full technology environment across the organization. This is a highly visible role where you will make technology decisions, own vendor relationships, manage the IT budget, and shape how technology supports a growing business.If you are an experienced IT professional who operates independently, brings sound judgment to competing priorities, and takes pride in running a tight, secure, well-documented environment — this role was built for you.
KEY RESPONSIBILITIES
End-User Support & Device Management
  • Provide day-to-day IT helpdesk support for all employees across hardware, software, connectivity, and access issues
  • Administer email accounts, user access, and permissions across Microsoft 365 and business applications
  • Support SaaS and BPM workflow platforms and other business tools
  • Set up workstations and IT access for new employees, support printers, office equipment, and IT inventory
  • Execute employee offboarding procedures — revoking system access, recovering devices, and deactivating accounts across all platforms
Network & Infrastructure
  • Maintain wired and wireless networks; ensure strong Wi-Fi coverage throughout the facility
  • Manage VPN access, endpoint security, and antivirus/EDR solutions
  • Administer firewall configuration and enforce cybersecurity best practices (Fortinet)
  • Manage server infrastructure including Synology NAS — configuration, monitoring, and access control
  • Coordinate with ISP and network vendors on connectivity and service changes
Backup & Disaster Recovery
  • Manage and monitor company backup systems; ensure all critical data and systems are backed up on schedule
  • Conduct regular recovery tests to validate backup integrity and document results
  • Maintain a written disaster recovery plan; review and update it at least annually
  • Coordinate with the SAP Business Systems team to ensure ERP data is fully included in backup and recovery scope
Cybersecurity & Security Vendor Management
  • Deploy and manage endpoint protection (EDR/antivirus) across all company devices
  • Manage patch and vulnerability remediation across operating systems and applications
  • Administer email security tools including spam filtering and phishing protection
  • Serve as the internal point of contact for the MDR/SOC vendor — reviewing alerts, coordinating incident response, and ensuring service levels are met
  • Manage all third-party cybersecurity vendor relationships; hold partners accountable to agreed SLAs
  • Enforce access control policies including least-privilege principles and multi-factor authentication (MFA)
  • Drive employee security awareness — communicate emerging threats, reinforce safe practices, and coordinate training
  • Assist with customer security questionnaires and internal compliance documentation
Facilities Technology
  • Manage building access control systems including key fob/card readers and door entry configuration
  • Administer security camera and surveillance systems, coordinate with vendors on maintenance and upgrades
  • Maintain and install conference room AV equipment: displays, video conferencing systems (Zoom Rooms, Teams), and peripherals
  • Manage company TVs, digital signage, and other facility-facing technology
  • Configure, maintain, and support the VoIP phone system and company mobile devices
  • Coordinate with alarm system vendors on configuration, monitoring, and maintenance
Budget, Vendor & Documentation Management
  • Own the IT budget — track spend, manage vendor contracts and renewals, and make purchasing recommendations
  • Evaluate, select, and manage IT vendors and service providers; negotiate contracts and hold partners accountable
  • Document all systems, procedures, and IT processes; maintain an accurate IT asset inventory
  • Participate in leadership discussions on technology planning and support strategic decisions as the company grows
QUALIFICATIONS
Required
  • 5+ years of experience in IT support, systems administration, or a similar hands-on IT role
  • Strong knowledge of Windows 10/11 and Active Directory; macOS familiarity preferred
  • Experience with Microsoft 365 administration across all platforms
  • Working knowledge of server fundamentals; Synology NAS experience preferred
  • Working knowledge of networking fundamentals: switches, firewalls (Fortinet preferred), Wi-Fi, and VPN
  • Familiarity with cybersecurity fundamentals: patching, MFA, endpoint protection, and backup/recovery
  • Strong troubleshooting, communication, and customer service skills
  • Ability to work independently, prioritize competing demands, and manage vendor relationships
Preferred
  • SAP S/4HANA (cloud version) familiarity
  • Experience working with or managing an MDR, SOC, or managed security service provider
  • CompTIA A+, Network+, Security+, or Microsoft certifications
  • Familiarity with BPM or workflow management software (Zoho or similar)
  • Experience in a small or mid-sized manufacturing or distribution environment
  • Exposure to building access control, surveillance, or AV systems
COMPENSATION & BENEFITS
Salary Range$75,000 – $95,000 annually, depending on experience
Health InsuranceMedical, dental, and vision coverage
PTOPaid time off and holidays
EnvironmentStable work environment with real ownership and autonomy
WORK ENVIRONMENT
This is a full-time, on-site role in Charlotte, NC. You will be the go-to IT person for the entire company — a role that comes with genuine ownership, variety, and the opportunity to shape how technology supports a growing business. At Power Probe, you won’t be a ticket number in a large IT queue. You will be a trusted, visible member of the team with the autonomy to do your best work.

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Numbers & Facts

LocationCharlotte, NC
Salary$75,000–$95,000 Per Year

Skills

  • Access Controlunmatched
  • Alliance/Partner Marketingunmatched
  • Antivirusunmatched
  • Audioconferencingunmatched
  • Audiovisualunmatched
  • Authenticationunmatched
  • Best Practicesunmatched
  • Budget Managementunmatched
  • Budgetingunmatched
  • Business Growthunmatched
  • Business Process Managementunmatched
  • Business Solutionsunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • CompTIA Security+unmatched
  • Computer Securityunmatched
  • Computer Workstationsunmatched
  • Contract Managementunmatched
  • Contract Negotiationunmatched
  • Customer Service Managementunmatched
  • Customer Support/Serviceunmatched
  • Data Recoveryunmatched
  • Disaster Recoveryunmatched
  • Distribution Servicesunmatched
  • Document Managementunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • Email Management/Administrationunmatched
  • Email Securityunmatched
  • Endpoint Securityunmatched
  • Establish Prioritiesunmatched
  • Expense Managementunmatched
  • Expense Trackingunmatched
  • Firewall Administrationunmatched
  • Firewallsunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Incident Responseunmatched
  • Information Technology & Information Systemsunmatched
  • Internet Securityunmatched
  • Internet Service Providersunmatched
  • Leadershipunmatched
  • Mac Operating Systemunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Microsoft Access Databaseunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Certificationsunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Mobile Devicesunmatched
  • Multiplatform/Cross-Platformunmatched
  • Network Connectivityunmatched
  • Network Switchingunmatched
  • Office Equipmentunmatched
  • Peripheral Hardwareunmatched
  • Phishingunmatched
  • Printersunmatched
  • Property Managementunmatched
  • Protective Servicesunmatched
  • Purchasing/Procurementunmatched
  • SAPunmatched
  • Security Equipmentunmatched
  • Security Monitoringunmatched
  • Service Level Agreement (SLA)unmatched
  • Software Patchesunmatched
  • Software as a Service (SaaS)unmatched
  • Spam Filteringunmatched
  • Supplier Relationship Management (SRM)unmatched
  • Surveillanceunmatched
  • Systems Administration/Managementunmatched
  • Technical Supportunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • User Account Administrationunmatched
  • VPN (Virtual Private Network)unmatched
  • Vendor/Supplier Managementunmatched
  • Vendor/Supplier Relationsunmatched
  • Videoconferencingunmatched
  • VoIP (Voice over IP)unmatched
  • Wi-Fiunmatched
  • Wireless Communicationsunmatched

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