IT Onsite Technician

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Your skills

• Minimum of 2-3 years of experience in desktop IT support
• Strong troubleshooting skills for hardware, software, and user issues
• Knowledge of TCP/IP and basic networking concepts
• Familiarity with Windows OS, Mac OS, and common enterprise applications
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to lift up to 50 lbs and support physical device handling as needed
• This role is an Hourly Non-Exempt position with a targeted salary range of [$27 - $30 USD], based on experience and skillsets.

Your tasks

Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills, experience with desktop support, and delivers excellent customer service while working directly at client sites.

Key Responsibilities:

• Provide onsite technical support for desktops, laptops, and peripherals

• Diagnose and resolve hardware and software issues

• Install, configure, and maintain IT systems and applications

• Maintain accurate service records, inventory, and equipment tracking

• Communicate effectively with clients, teams, and management

• Support project rollouts and deployments

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids Family.

Your benefits

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Vision Insurance