IT Operations & End User Support

This posting is an opportunity to join GAMA-1's talent network for future positions within our IT Operations & End User Support career area.

While we may not have an immediate opening that matches your background, we're always looking to connect with talented professionals interested in supporting meaningful customer missions and growing their careers with us.

IT Operations & End User Support professionals at GAMA-1 keep technology running efficiently by supporting users, maintaining systems, troubleshooting technical issues, and ensuring reliable day-to-day operations. Their work helps customers stay productive while maintaining secure and dependable technology environments.

Our most successful team members are collaborative, adaptable, and committed to delivering quality results. They take initiative, continuously learn, and build strong relationships with teammates and customers. At GAMA-1, you'll have the opportunity to contribute meaningful work, grow professionally, and be part of a team recognized as a Great Place to Work.

What You May Work On

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide technical support for hardware, software, and enterprise applications
• Troubleshoot and resolve technical issues for end users
• Install, configure, and maintain workstations, servers, and peripheral devices
• Monitor system health and support operational stability
• Manage user accounts, permissions, and access requests
• Document incidents, resolutions, and technical procedures
• Support system upgrades, deployments, and maintenance activities
• Collaborate with engineering teams to resolve complex technical issues
• Maintain technology assets and inventory records
• Contribute to continuous improvement of IT services and processes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What You Bring

• Bachelor's degree in Information Technology or a related field, or equivalent experience
• Experience providing technical support or systems administration
• Strong troubleshooting and customer service skills
• Knowledge of Windows, Linux, macOS, networking, and enterprise technologies
• Familiarity with IT service management practices and ticketing systems
• CompTIA A+, Network+, Security+, ITIL Foundation, or similar certifications are a plus

Work authorization/security clearance requirements

• Ability to obtain a security clearance.

Why GAMA-1

GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work). For more GAMA-1 Corporate benefits information click here.

ABOUT GAMA-1

GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on using industry and agency standards, establishing and performing with standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com.

GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.