IT Operations Engineer

About the Team & Role

Auger is building the operating system for supply chain. Every engineer, scientist, and operator running that mission relies on tools and systems that just work. No friction, no lag, no firefighting. Thats this role.

Youre not a help desk. Youre the person who makes operations possible from the inside out, keeping Augers own infrastructure as tight and reliable as the product were building for our customers.

What You'll Do

• Be the IT presence in our office, owning employee support, in-office technology (AV, networking), and the day-to-day reliability of the environment our team builds in.
• Partner closely with the IT Operations Engineer covering our Dallas office.
• Own onboarding and offboarding logistics end-to-end: account provisioning, hardware management, and making sure every new hire hits the ground running.
• Build automation workflows that eliminate coordination overhead and amplify team output using tools like Tines, Claude Code, or n8n.
• Administer and scale SaaS tools including Microsoft 365 and Intune; manage macOS devices via Jamf with security and compliance configurations that hold up under scrutiny.
• Document workflows and improve IT processes with scale in mind. Systems that work for 50 people should still work at 500.
• Participate in an on-call rotation for urgent support issues; be the person the team can count on when something breaks.

What you bring

• 5+ years of experience in IT operations or a related field.
• Hands-on experience with Microsoft 365 at scale, including identity and access management and its use as an IDP.
• Comfort supporting both macOS and Windows environments and managing a distributed, mixed device fleet; Jamf experience is a strong plus.
• An instinct for automation. You see manual processes as problems worth solving, not just tickets to close.
• Clear, confident communication: you translate technical issues into plain language and leave people feeling helped, not talked past.
• The ability to operate with minimal oversight in a fast-moving environment where priorities shift and initiative matters more than waiting for direction.
• AI-native working style. You use AI tools to amplify your output, apply judgment about when and how to use them, and hold yourself to a high bar on what you ship.