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IT Operations Manager / Lead

CFS

  • Springfield, MA
  • Today
  • $31 Per Hour
CFS
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Skills

  • Best Practicesunmatched
  • Communication Skillsunmatched
  • Consultingunmatched
  • Customer Support/Serviceunmatched
  • Establish Prioritiesunmatched
  • Help Deskunmatched
  • Human Healthunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Internet Securityunmatched
  • Leadershipunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Infrastructureunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Network Cableunmatched
  • Nonprofitunmatched
  • Operations Managementunmatched
  • Organizational Development/Managementunmatched
  • Outsourcingunmatched
  • People Managementunmatched
  • Physical Securityunmatched
  • Problem Solving Skillsunmatched
  • Project Executionunmatched
  • Project Trackingunmatched
  • Project/Program Coordinationunmatched
  • Service Deliveryunmatched
  • System Operationsunmatched
  • Systems Administration/Managementunmatched
  • Systems Reliabilityunmatched
  • Team Lead/Managerunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • Vendor/Supplier Managementunmatched

Description































Senior IT Systems Lead (Temp-to-Hire)


Location:


Worcester, MA (Onsite 5 days/week with occasional regional travel)


Compensation:


$31/hour Contract-to-Hire


Overview:


We are working with a respected, mission-focused organization supporting veterans to identify a Senior IT Systems Lead who will play a pivotal role in maintaining and improving the organization's technology environment.


This position is ideal for a hands-on IT professional looking to grow their leadership responsibilities. The role combines technical support, infrastructure oversight, project coordination, and vendor management while serving as a key resource for day-to-day IT operations.


Key Responsibilities:



  • Serve as a lead technical resource for internal IT operations and end-user support

  • Coordinate with external managed service providers (MSPs) to ensure timely issue resolution and service delivery

  • Support and maintain Microsoft technologies including Microsoft 365, Azure, Active Directory, and related systems

  • Assist with infrastructure management, system upgrades, and technology improvement initiatives

  • Help drive cybersecurity best practices, system reliability, and operational efficiency

  • Provide guidance and support to junior IT staff and end users

  • Participate in IT planning, prioritization, and project execution

  • Support multiple locations and travel occasionally to regional sites as needed

  • Document processes, procedures, and technical environments


Qualifications:



  • 3+ years of IT experience with demonstrated leadership, project ownership, or team lead responsibilities

  • Experience supporting Microsoft technologies including Microsoft 365, Azure, and Active Directory

  • Strong troubleshooting and problem-solving skills

  • Ability to balance hands-on technical work with leadership and coordination responsibilities

  • Experience working in a multi-site or distributed environment

  • Excellent communication and customer service skills

  • Ability to work onsite full-time in Worcester, MA


Preferred Qualifications:



  • Previous experience in nonprofit, healthcare, human services, or other mission-driven organizations

  • Exposure to networking, cabling, physical security systems, or site technology support

  • Experience working with outsourced IT partners or MSPs

  • Understanding of cybersecurity fundamentals and IT compliance best practices


Why Join?



  • Opportunity to step into a leadership-focused IT role with growth potential

  • Meaningful work supporting an organization dedicated to serving veterans

  • Strong blend of technical, operational, and project-based responsibilities

  • Exposure to modern Microsoft technologies and infrastructure initiatives

  • Contract-to-hire opportunity with long-term career potential and advancement opportunities









































#ZRCFSTECH#INAUG2026#CFSAUG2026#CBAUG2026#LI-DS1














Numbers & Facts

LocationSpringfield, MA
IndustryFinancial Services
Company Size500 to 999 employees
Year Founded1994
Websitehttp://www.cfstaffing.com/

About Company

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.

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