2248014No5439237910.00.007/16/2026IT Operations Reporting AnalystIn the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations

Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities

Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems

Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes

Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes

Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance

Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards

Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains

Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration

Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team:

A collaborative spirit and excellent communication skills.

Ability to handle complex incidents and implement resolutions

A knack for conducting IT infrastructure assessment and identifying key optimization opportunities

Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus

The ability to work with cross-functional teams

150440BRNorth Carolina, TexasUSAInfosys Limited Infrastructure Consultant 2ITL USA Charlotte, NC, Plano, TXIT Operations Reporting Analyst

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Consultant - Infrastructure Management - USTechnology|Reporting, Analytics & Visualization|Reporting, Analytics & Visualization - ALL Foundational|Configuration Management|Release Management Technology|Infra_ToolAdministration-ITSM|BMC Remedy ITSM Domain|Banking|Banking Basics

Hands on experience with Reporting tools, JIRA/Horizon, Remedy ITSM .

Experience with Reporting platforms, enterprise data repositories, operational data layers to perform data extraction, analysis, KPI reporting, governance reporting, trend analysis, and executive dashboard creation.

Data Extraction and Analysis

Data Validation & Reconciliation

Data Quality Reviews

Root Cause & Trend Analysis

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.