Owns day to day reliability, support and operational execution for corporate technology env
High service culture
Proactively identifying and resolving operational risks before they reach leadership (end point, sso)
Come up with production plan, AV test primary/backup connectivity, backup laptops, failure scenario's, escalation tree and rehearsal schedule for company wide meetings
Owns help desk performance and employee experience
Manage ticket intake, prioritization, escalation and manage work based on SLA's
Establish knowledge base/self service
Follow through on commitments and follow up with people when they said they would
Recommend strategy for hospital technology roadmap
Recommend tools that are best for the business not just what they are comfortable with through rigorous requirements gathering and stakeholder engagement
Identify recurring problems and eliminate root cause issues
Identity/access management
Endpoint/device management
Office 365 administration
SharePoint and intranet administration
Software deployment
AI security policy enforcer
Vendor consolidation
Asset lifecycle inventory
Build contingency/runbooks
Proactively identify failure scenarios
Own incident management
Establish escalation procedures
Test business continuity scenarios
Local admin governance
Patching
Device compliance
Software controls
Access reviews
Build service desk org as we grow
Numbers & Facts
Location
Denver, CO
Industry
Staffing/Employment Agencies
Company Size
500 to 999 employees
Year Founded
2000
Website
https://conv.com/
About Company
"An Opportunity to Help"
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
Skills
Administrative Skillsunmatched
Artificial Intelligence (AI)unmatched
Audiovisualunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Follow Throughunmatched
Help Deskunmatched
Hospitalunmatched
Identify Issuesunmatched
Identity Data Managementunmatched
Incident Managementunmatched
Intranetunmatched
Knowledge Baseunmatched
Laptop PCunmatched
Leadershipunmatched
Microsoft SharePointunmatched
Operational Supportunmatched
Procedure Developmentunmatched
Production Planningunmatched
Requirements Managementunmatched
Security Policyunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Single Sign-On (SSO)unmatched
Software Patchesunmatched
Technical Strategyunmatched
Technical Supportunmatched
Test Scenariounmatched
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