Convergenz logo

IT Operations/Service Delivery Leader

Convergenz
  • Denver, CO
    28 days ago

    Job Description

    IT operations/Service delivery leader
    • Owns day to day reliability, support and operational execution for corporate technology env
    • High service culture
    • Proactively identifying and resolving operational risks before they reach leadership (end point, sso)
    • Come up with production plan, AV test primary/backup connectivity, backup laptops, failure scenario's, escalation tree and rehearsal schedule for company wide meetings
    • Owns help desk performance and employee experience
    • Manage ticket intake, prioritization, escalation and manage work based on SLA's
    • Establish knowledge base/self service
    • Follow through on commitments and follow up with people when they said they would
    • Recommend strategy for hospital technology roadmap
    • Recommend tools that are best for the business not just what they are comfortable with through rigorous requirements gathering and stakeholder engagement
    • Identify recurring problems and eliminate root cause issues
    • Identity/access management
    • Endpoint/device management
    • Office 365 administration
    • SharePoint and intranet administration
    • Software deployment
    • AI security policy enforcer
    • Vendor consolidation
    • Asset lifecycle inventory
    • Build contingency/runbooks
    • Proactively identify failure scenarios
    • Own incident management
    • Establish escalation procedures
    • Test business continuity scenarios
    • Local admin governance
    • Patching
    • Device compliance
    • Software controls
    • Access reviews
    • Build service desk org as we grow

    Numbers & Facts

    LocationDenver, CO
    IndustryStaffing/Employment Agencies
    Company Size500 to 999 employees
    Year Founded2000
    Websitehttps://conv.com/

    About Company

    "An Opportunity to Help"

    It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.

    By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.

    When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.

    Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.

    Skills

    • Administrative Skillsunmatched
    • Artificial Intelligence (AI)unmatched
    • Audiovisualunmatched
    • Customer Support/Serviceunmatched
    • Establish Prioritiesunmatched
    • Follow Throughunmatched
    • Help Deskunmatched
    • Hospitalunmatched
    • Identify Issuesunmatched
    • Identity Data Managementunmatched
    • Incident Managementunmatched
    • Intranetunmatched
    • Knowledge Baseunmatched
    • Laptop PCunmatched
    • Leadershipunmatched
    • Microsoft SharePointunmatched
    • Operational Supportunmatched
    • Procedure Developmentunmatched
    • Production Planningunmatched
    • Requirements Managementunmatched
    • Security Policyunmatched
    • Service Deliveryunmatched
    • Service Level Agreement (SLA)unmatched
    • Single Sign-On (SSO)unmatched
    • Software Patchesunmatched
    • Technical Strategyunmatched
    • Technical Supportunmatched
    • Test Scenariounmatched

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