IT Operations Specialist

About Hamilton Beach

Hamilton Beach Brands is a leading designer, marketer, and distributor of innovative household and commercial appliances trusted by consumers around the world. Founded in 1910 and headquartered in Glen Allen, Virginia, we develop and market a broad portfolio of products under well-known brands including Hamilton Beach, Weston, Lotus, and Hamilton Beach Professional.

For more than a century, our products have helped simplify everyday life - from preparing meals and beverages at home to supporting foodservice professionals in restaurants, hotels, and commercial kitchens.

Our culture is guided by a shared set of values that shape how we work and make decisions every day: Customer Obsession, People, Good Thinking, Ethics, Passion for Quality, Embrace Change, Teamwork, and commitment to Our Environment and Community.

At Hamilton Beach Brands, we look for people who are collaborative, curious, and motivated to make meaningful impact.

About the Role

We are seeking a detail-oriented IT Operations Specialist to help keep our business systems reliable, secure, and running smoothly. In this role, you'll support daily server operations, troubleshoot incidents, monitor cybersecurity alerts, and manage backups and system updates.

You'll work closely with our Windows and Storage Administrator, IT team, and business users to resolve issues and improve operations. This opportunity is a strong fit for someone who enjoys solving technical problems, follows processes carefully, and takes initiative in a busy IT environment.

This full-time position is based at our corporate headquarters in Glen Allen, Virginia.

Salary Range: $60,000 - $73,000 Annually

What You'll Do

• Resolve technical issues. Respond to system alerts and hardware and software incidents. Troubleshoot problems, coordinate resolutions, and investigate recurring issues.
• Support server operations. Install server hardware and assist with maintaining enterprise systems and monitoring their performance.
• Manage backups and recovery. Perform daily and monthly backups, restore files and servers, and help maintain dependable recovery processes.
• Keep systems current. Complete monthly server patching and apply operating system and application security updates.
• Support IBM iSeries/AS/400 operations. Execute month-end batch jobs, system restarts, and scheduled backups.
• Follow change control procedures. Implement approved changes in development and staging environments and promote code and updates to production.
• Monitor security and automation. Review cybersecurity alerts using enterprise security tools and own VisualCron job scheduling and automation.
• Improve daily operations. Track issues through Jira, document procedures, and recommend improvements that strengthen reliability, efficiency, and security.

What We're Looking For

• 1-2 years of experience working in a data center with 24/7 operations.
• Experience following change control procedures and using ticketing systems.
• Ability to assess incidents, identify problems, and resolve or escalate issues appropriately.
• A proactive approach, strong attention to detail, and the ability to work well under pressure.
• Ability to learn new technologies and operational practices.
• Clear written and verbal communication and a collaborative approach to supporting colleagues and business users.

Preferred Experience

• Windows, Linux, or IBM iSeries/AS/400 operations.
• Microsoft Windows Server environments and security permissions.
• Jira ticketing software.
• Cybersecurity monitoring tools.

What We Offer

Hamilton Beach Brands offers a competitive compensation and benefits package designed to support your well-being and long-term success.

Other offerings include:

• Hybrid work schedule
• Comprehensive medical, dental, and vision coverage
• Company HSA contributions
• 401(k) plan with immediate vesting
• Profit sharing program
• Paid vacation, holidays, and a paid charitable day
• Summer hours to support work-life balance
• Employee discounts on Hamilton Beach products

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.