IT Operations Support 3

Title: IT Operations Support III Infrastructure Operations Center
Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule Job Summary

We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).

This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems.

The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.

Key Responsibilities

• Monitor enterprise infrastructure and respond to system events and alerts.

• Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.

• Monitor and support batch processing across open systems.

• Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M.

• Monitor backup processes supporting disaster recovery and business-critical applications.

• Perform initial troubleshooting and recovery for abnormal application terminations.

• Investigate infrastructure events impacting system health and availability.

• Document incidents, troubleshooting actions, and resolutions in detail.

• Coordinate repair and recovery activities with vendors and external service providers.

• Work closely with infrastructure, application, network, and Technology Organization teams.

• Escalate complex issues to appropriate technical support groups.

• Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.

• Communicate incident status, risks, problems, and resolution progress to management and technical teams.

Required Qualifications

• Experience supporting enterprise computer systems and infrastructure.

• Strong troubleshooting and analytical skills.

• Working knowledge of:

  • Windows physical, virtual, and clustered servers

  • UNIX/Linux servers

  • SQL Server databases

  • Oracle databases

  • Microsoft Exchange

  • Internet Information Services (IIS)

  • Distributed File System (DFS)

• Experience with infrastructure event monitoring and alert-management tools.

• Experience running or supporting automated batch-processing environments.

• Strong incident documentation and problem-resolution skills.

• Professional written and verbal communication skills.

• Ability to manage multiple priorities and respond effectively to critical system events.

• Ability to work independently and collaboratively in a high-availability environment.

Preferred Qualifications

• Education in Computer Science, Computer Information Systems, or a related field.

• Approximately 5+ years of experience in a computer systems or infrastructure environment.

• Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment.

• Working knowledge of Oracle Unified Assurance (OUA).

• Experience with CA AutoSys.

• Experience with BMC Control-M.

• Experience supporting disaster recovery, enterprise monitoring, and production application environments.

Schedule Requirements

• IOC operates 24 hours a day, 7 days a week, 365 days a year.

• Position follows a fixed, non-rotating schedule.

• Occasional extended hours, fill-in coverage, and on-call support may be required during critical events.

Key Skills

IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | AutoSys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support