This entry-level position provides key support to all members of our employee population. The position, located in our Beaver Springs, Pennsylvania facility, will also provide remote support to our other locations. Analysis, troubleshooting, repair, and replacement of technology that supports our manufacturing operation from a hardware and software perspective are the key components of this position, as the Technician supports employees at all levels in the organization. The IT Operations Technician is essential in upholding Conestoga’s IT mission – Simplicity, Mobility, Agility, and Security.
Our Position:
Analyze and troubleshoot device problems, network connectivity, etc.
Support purchased software packages, by liaising between user and vendor support
Evaluate user needs, and provide hardware consultation to meet user needs
Install new software and hardware solutions
Provide instruction to end-users as needed for standard software and hardware packages
Write problem briefs and document fixes in knowledgebase for all technicians at all sites to reference
Learn and utilize new technology and skills through education, informational sessions and reading technical literature, manuals and periodicals
Perform regular upgrades to ensure systems remain updated
Support PLC to PC communications and provide support to Maintenance Department on machine issues
Ensure smooth operation of critical factory floor machine PCs, including system backups and upgrades