IT Product Manager IV- Salesforce

• 6+ years designing and optimizing technology solutions and business processes as a Business Systems Analyst or implementation consultant for enterprise-grade applications
• Extensive experience administering, configuring, and documenting Salesforce solutions, including Sales Cloud, Service Cloud, and custom objects
• Hands-on experience with the broader GTM technology ecosystem, including sales engagement platforms (Outreach, Orum), conversation intelligence tools (Gong), customer messaging and live chat platforms (LivePerson), and similar third-party tools that integrate into the Salesforce data model
• Proven ability to synthesize requirements from multiple stakeholders, assess system impacts, conduct gap analyses, and develop process roadmaps
• Strong understanding of data structures, data migration, and data management within Salesforce, including how data flows across third-party tools and impacts reporting, segmentation, and sales targeting
• Experience defining and validating prototypes and executing system functional test plans
• Knowledge of Salesforce integrations with third-party tools via APIs and integration platforms; Salesforce development experience (Apex, Visualforce, Lightning) is a plus

• Proven track record leading complex, cross-functional initiatives that span Product Management, Engineering, and GTM teams — translating product requirements into detailed technical specifications that engineering teams can act on with minimal ambiguity
• Skilled at partnering with Product Managers to refine and decompose requirements, and with Engineering leads to assess technical feasibility, surface dependencies, and sequence delivery
• Strong ability to sequence dependencies, communicate clear estimates, and guide teams through pivots while balancing experimentation with strategic investment
• Experience operating in Agile environments, contributing to sprint planning, story refinement, and acceptance criteria definition in close partnership with both PM and engineering
• Strong accountability for end-to-end solution design and delivery, cultivating partnerships across Product, Design, Analytics, Sales, and Customer Success

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.