IT Product Manager

JOB SUMMARY

This role is responsible for defining and prioritizing features for the Company's customer-facing and eCommerce applications, including online shopping, checkout, account management, and related digital experiences. The IT Product Manager works with moderate supervision to balance customer needs, business goals, and technical constraints, partnering with engineering leads, designers, and business stakeholders to deliver features that improve the customer experience and drive online sales.

This position plays a key role in turning customer and business needs into well-defined features, conducting market and competitive research to inform decisions, and keeping stakeholders informed through release notes and feature updates. Success in the role requires growing proficiency in prioritization frameworks, product metrics, and user research, sound judgment, and the ability to align stakeholders on trade-offs and priorities. 

RESPONSIBILITIES

Product Definition & Prioritization

• Translate needs into problem statements, requirements, user stories, acceptance criteria, and success measures
• Own and maintain backlog artifacts in Azure DevOps, including features, user stories, dependencies, and prioritization context
• Contribute to the product roadmap and begin to influence roadmap priorities for the assigned product area

Cross-Functional Partnership

• Partner with engineering leads and designers to shape solutions, not just requirements
• Facilitate discussions that align stakeholders on trade-offs, priorities, and scope
• Work with marketing, customer service, and business teams to understand customer journeys, pain points, and opportunities
• Communicate release notes, feature updates, and delivery status clearly to stakeholders

Discovery & Customer Insight

• Use basic product metrics and analytics, such as conversion, engagement, and customer satisfaction, to measure feature performance
• Identify opportunities to improve the online shopping experience and reduce friction across the customer journey
• Build an understanding of how the product area fits into the broader product portfolio and business strategy

Delivery & Team Contribution

• Support releases from planning through launch, coordinating with engineering, QA, and business teams
• Track adoption, usage, and customer feedback for delivered features, and recommend follow-up improvements
• Raise risks, dependencies, and blockers early to keep delivery on track
• Help onboard newer product team members and share product management practices
• Support consistent customer experiences across web, mobile, and eCommerce channels

QUALIFICATIONS

• 3-5 years of relevant product management or closely related experience, including independent ownership of features or a defined product area
• Developing proficiency in prioritization frameworks, basic product metrics and analytics, and user research methods
• Proven ability to translate customer and business needs into clear requirements and prioritized features for web, mobile, or eCommerce applications
• Strong communication and stakeholder management skills, with the ability to facilitate discussions and align stakeholders on trade-offs
• Experience with Azure DevOps, Jira, or similar tools; experience with eCommerce platforms or customer-facing digital products preferred

Bachelor's degree in business, marketing, information systems, computer science, design, or a related field, or equivalent demonstrated capability; applied training in product discovery, analytics, user research, or Agile delivery is beneficial

Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations.

We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.