IT Production Support Engineer

Chesterfield, MO

4 days ago

Job Description

The IT Production Support Engineer provides dedicated technical support for a broad portfolio of Dierbergs applications and technology solutions. This role investigates and resolves production issues, including making application code and data changes when needed, while minimizing the amount of time the broader Application Solutions Engineering team must divert from new development.

This position goes beyond resolving individual incidents by identifying recurring issues and opportunities to improve application reliability, automate support activities, strengthen documentation, and reduce future support needs. Success requires strong troubleshooting skills, technical curiosity, good judgment, and the ability to work independently across both familiar and unfamiliar technologies. This is a hybrid on-site role in Chesterfield, Missouri.

What You'll Do

Production Support and Troubleshooting

Serve as a primary technical point of contact for production issues, working with end users, IT team members, business partners, and external vendor's IT teams to understand and resolve problems.
Independently investigate and resolve routine to moderately complex production issues with minimal assistance from the broader development team.
Read, understand, troubleshoot, and modify existing application code or data when necessary to correct production issues.
Use source code, documentation, logs, monitoring information, AI-assisted tools, and other available resources to investigate issues within both familiar and unfamiliar systems.
Take ownership of issues through resolution while recognizing when urgency or complexity requires quickly engaging additional technical expertise.
Develop, test, and take production fixes through established development, change management, and deployment processes with minimal assistance.

Continuous Improvement and Knowledge Management

Analyze production incidents to identify patterns and root causes, proposing improvements that eliminate recurring issues or make them easier to support.
Identify opportunities to automate routine support activities and improve application reliability, maintainability, monitoring, and supportability.
Work with the Application Solutions Engineering Manager to prioritize improvement opportunities and implement approved changes.
Maintain and improve technical reference material, capturing knowledge gained through troubleshooting to reduce future support effort and dependence on individual system experts.
Use AI-assisted development and troubleshooting tools, including Claude or similar technologies, to understand unfamiliar systems, analyze code, investigate issues, and assist in developing solutions.
Focus outside of active production support on reducing future support needs and improving existing production solutions rather than new project development.

Collaboration and On-Call Support

Communicate effectively with technical and non-technical users and collaborate with Application Solutions Engineers, Data Solutions Engineers, infrastructure teams, vendors, and other resources when needed.
Participate in the team's rotating 24-hour on-call schedule and respond to after-hours production issues during assigned rotations.
Remain calm and methodical during time-sensitive or business-critical incidents, assessing urgency and engaging additional resources when appropriate.
Work primarily remotely with periodic onsite responsibilities. Associates should be prepared to work onsite approximately twice per month as needed in the Chesterfield office.

About You

Knowledge, Skills, and Attributes

Strong software development foundation with the ability to independently troubleshoot and resolve moderately complex applications and data issues.
Experience with Microsoft-oriented application technologies such as C#, .NET, ASP/ASP.NET, SQL, React, Microsoft Fabric, Azure, Azure Pipelines, and related client and web-development technologies.
Comfortable reading, understanding, troubleshooting, modifying, and testing code written by others.
Comfortable jumping into unfamiliar applications and technologies and learning how they work.
Resourceful and able to use available technical resources to investigate problems independently while exercising good judgment about when additional expertise is needed.
Organized and capable of managing multiple issues and changing priorities while remaining calm and effective under pressure.
Strong communication skills and ability to work effectively with end users, technical teams, business partners, and vendors.
Takes ownership of problems, looks for root causes, and follows issues through to resolution.
Continuous-improvement mindset with an interest in automation, process improvement, and reducing repetitive support work.
Willingness to learn and incorporate AI-assisted development and troubleshooting tools into day-to-day work.
Collaborative approach and ability to contribute positively to the Application Solutions Engineering team culture.
Demonstrated ability to perform the responsibilities of the position is more important than a specific degree, certification, or number of years of experience.

Experience

Minimum of five years of experience in application development, application support, software engineering, or a related technical role is strongly preferred.

Education

Bachelor's Degree in Computer Science, Information Systems, Business, or closely related field.

What's in it for you?

Health and retirement benefits including medical, dental, short-term and long-term disability, 401(k) with company match, FSA, and life insurance Hybrid work schedule and flexibility
Weekly pay
Paid time off provided, including vacation, personal days, and sick days
Employee Assistance Program for you and your family to assist in many of life's challenges, from short-term counseling, legal questions to financial guidance
Associate-only savings, free products, bonus points, sweepstakes and more - being a part of our team has its perks with Dierbergs Rewards
Wellness initiatives and volunteer opportunities to keep you healthy, engaged and involved
Rewards, recognition and appreciation programs and events to spotlight you AND your exceptional talents
Opportunity to Grow Every Day by building knowledge, supporting growth and creating connections - Let's GROW!

This description is representative only and is not inclusive of the tasks that an associate in the position may be required to perform.

Numbers & Facts

Location

Chesterfield, MO

Skills

Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Change Managementunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Continuous Improvementunmatched
Documentationunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Internet Technologyunmatched
Knowledge Managementunmatched
Microsoft .NETunmatched
Microsoft ASP.NET (Active Server Page)unmatched
Microsoft Active Server Page (ASP)unmatched
Microsoft C# (C Sharp)unmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
On Callunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Production Supportunmatched
Project Developmentunmatched
Reliability Engineeringunmatched
Root Cause Analysisunmatched
SQL (Structured Query Language)unmatched
Software Administrationunmatched
Software Developmentunmatched
Software Engineeringunmatched
Systems Analysisunmatched
Team Playerunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Test Plan/Scheduleunmatched
Testingunmatched
Web Programmingunmatched

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