IT Program Manager - Hotel Support

POSITION PURPOSE AND SUMMARY

This Remote position will be responsible for acting as the liaison between IT and specific business functions to understand both business operational and development needs, to assist with the oversight and prioritization of IT projects, to develop IT/business capability roadmaps and to ensure IT projects align with technology that best provides return on investment aligning to both the IT and business strategies.

The BR/P Manager will manage the overall delivery of IT services to the designated business function, including vendor, program and project management. This position will coordinate with the PMO, engineering, architecture, data and technology services teams for ensuring quality of support and solutions. The BR/P Manager will provide its own project portfolio and program management, as well as serve as lead project manager as needed.

MAJOR / KEY JOB DUTIES

• Backlog Management for assigned business function

• Detailed use case development

• Prioritization & Transparency of activities, delivery dates, etc.

• Project & Program Management

• Accountable for vendor relationships as assigned including liaising for support, escalation, troubleshooting

• Budget Management

• Manage project & vendor expenses

• Identify & execute cost savings

• Contract negotiations as required

OTHER DUTIES

• To represent IT within the a business domain by maintaining a high degree of visibility within the business and attending business meetings and appropriate management forums, providing a central point of information for all related IT activities
• To represent the business needs and interests within IT, contributing to appropriate IT team, operational and development meetings
• To maintain a detailed knowledge of the key business processes and systems employed by the business
• Lead solution business requirements gathering and solutioning
• To maintain an up to date, detailed understanding of both Business and IT strategy
• To assist with the prioritization of projects, particularly using cost / benefit analysis to proactively managing business demand
• To assist the Enterprise Architect to develop the information technology architecture model by being able to make objective recommendations regarding the relative fit of technology to business need
• To maintain a detailed understanding of IT both operational performance and progress of ongoing development, playing a leading role in problem resolution
• To assist with the operational and commercial relationship management of third party suppliers
• To assist the business to form process and systems solutions that are appropriate and adequate to satisfy both tactical and strategic business needs
• To play a proactive role in Service Level Agreement negotiations
• Conduct solution/vendor RFP's
• Act as a project leader/manager, coordinating the work of both internal and external IT resources when required.
• Participate in the organization's Change Management Process