IT Project Manager (Contact Center / CRM)

WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Job Title: IT Project Manager (Contact Center / CRM)
Location: Santa Clara, CA (Onsite – 5 days/week)
Employment Type: Contract
Must work on W2
**Role Revised - Requirements Updated**
Project Manager with 15+ years of experience. The candidate needs to be knowledgeable about SAP CPQ and understand the lead-to-cash process. The candidate should have experience in the High Tech industry and willing to work out of client's Santa Clara office 5 days a week.

Update - this role will now be based out of Austin, TX. Please submit any qualified candidates based out of the Austin area. The client is looking for a project manager that can manage a team for implementing a Phone bot and Chat bot using Genesys software for client's contact center team globally.
Current plan is for a 6-7 month project duration. The client needs someone with Omni-channel and integration to SAP C4C or Service Cloud V2. The manager needs to be in the Austin, TX office 5 days a week.

Job Summary
We are seeking an experienced IT Project Manager Contractor to oversee the planning, execution, and delivery of IT projects. The ideal candidate will be responsible for managing project scope, timelines, budgets, and resources while ensuring alignment with stakeholders and successful project delivery.

Key Responsibilities

• Develop comprehensive project plans including scope, schedule, budget, and resource allocation
• Coordinate meetings and ensure alignment among stakeholders
• Identify, track, and mitigate project risks, issues, and dependencies
• Monitor project progress and provide regular status updates
• Ensure projects are delivered on time, within scope, and within budget

Required Skills & Experience

Primary Skill (Mandatory)

• Genesis – Contact Center
  • Experience Level: Advanced (6–9 years)

Secondary Skills

• SAP C4C (Cloud for Customer)
  • Experience Level: Intermediate (3–5 years)
• Salesforce – Service Cloud
  • Experience Level: Intermediate (3–5 years)

Work Requirements

• Must work onsite at the client office in Santa Clara, CA, 5 days a week

Pay rate:

Please click on the link below for our company benefits
https://docs.google.com/document/d/1q2mHf0U1akaC1ZKC65-VyyG3FrKBGNCahx3WpS2mj7M/edit?usp=sharing

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.