IT Project Manager

Phoenix Business, Inc
  • Pittsburgh, PA
  • Instant Apply
3 days ago

Job Description

Position: IT Project Manager
Location: Pittsburgh PA


Role Summary:
We are looking for an experienced Moveworks Technical Project Manager to lead end-to-end implementation and integration of the Moveworks platform within a complex enterprise environment. The role will coordinate customer stakeholders, Moveworks, infrastructure/application teams, security, service management teams, and implementation partners to ensure successful delivery and adoption.

Key Responsibilities:
  • Own end-to-end planning and execution of the Moveworks implementation, including scope, milestones, dependencies, risks and delivery governance.
  • Act as the primary coordination point across customer teams, Moveworks, implementation partners and technical stakeholders.
  • Drive technical workstreams covering platform integration, enterprise applications, ITSM/workflow dependencies, security and infrastructure readiness.
  • Coordinate identification, design, build and rollout of agentic workflows and automation use cases aligned to business outcomes. This is specifically included in the current Moveworks implementation role.
  • Maintain RAID logs, project plans, dependency tracking, decision registers and executive status reporting.
  • Facilitate technical workshops, design discussions, implementation checkpoints, testing/readiness reviews and governance meetings.
  • Manage implementation risks and deviations from the agreed plan and drive resolution with appropriate technical owners.
  • Coordinate UAT, production readiness, deployment and post-go-live stabilization.
  • Drive organizational readiness, change management and adoption activities.
  • Ensure effective handover from implementation into the ongoing Customer Success/support operating model, consistent with Moveworks' current implementation approach.
  • Provide concise executive reporting covering progress, risks, decisions, dependencies and path-to-green actions.

Required Skills & Experience:
  • Strong experience managing enterprise SaaS implementations.
  • Hands-on understanding of Moveworks or enterprise AI/GenAI platforms.
  • Understanding of enterprise integration concepts including APIs, SSO/identity, security, data integrations and workflow automation.
  • Experience working with ITSM/service-management environments; ServiceNow experience preferred given the integration landscape.
  • Strong project-management skills across scope, schedules, estimates, resources, risks and dependencies.
  • Ability to translate technical discussions into actionable project plans and executive-level updates.
  • Strong stakeholder management across engineering, security, infrastructure, application, service-management and business teams.
  • Experience coordinating customer, product/vendor and systems-integration teams.
  • Agile/project delivery experience using tools such as Jira, Azure DevOps or similar.

Preferred Qualifications:
  • Previous Moveworks implementation experience strongly preferred.
  • ServiceNow / ITSM implementation experience.
  • AI/GenAI, conversational AI or enterprise automation experience.
  • PMP, PRINCE2, Scrum/Agile or equivalent certification.
  • Experience delivering transformation programs in large global enterprise environments.

Success Measures:
  • Implementation delivered against agreed scope and milestones.
  • Risks and dependencies proactively identified and closed.
  • Successful integration and production readiness.
  • Business use cases/workflows launched successfully.
  • Strong stakeholder governance and transparent reporting.
  • Smooth transition into steady-state Customer Success/support.

Numbers & Facts

LocationPittsburgh, PA

Skills

  • Acceptance Testingunmatched
  • Agile Programming Methodologiesunmatched
  • Application Programming Interface (API)unmatched
  • Applications Securityunmatched
  • Artificial Intelligence (AI)unmatched
  • Atlassian JIRAunmatched
  • Automationunmatched
  • Business Caseunmatched
  • Change Managementunmatched
  • DevOpsunmatched
  • Enterprise Application Integration (EAI)unmatched
  • IT Service Management (ITSM)unmatched
  • IT Service Management (ITSM) Softwareunmatched
  • Information Technology & Information Systemsunmatched
  • Microsoft Windows Azureunmatched
  • PRINCE2unmatched
  • Progress Reportsunmatched
  • Project Management Professional (PMP)unmatched
  • Project Planningunmatched
  • Project/Program Managementunmatched
  • RAID Storageunmatched
  • Risk Managementunmatched
  • Scrum Project Management and Software Developmentunmatched
  • Security Infrastructureunmatched
  • ServiceNowunmatched
  • Single Sign-On (SSO)unmatched
  • Software as a Service (SaaS)unmatched
  • System Integration (SI)unmatched
  • Technical Leadershipunmatched
  • Technical/Engineering Designunmatched
  • Test Readiness Review (TRR)unmatched
  • Use Casesunmatched

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