SUMMARY:
The IT Level II Technician: Video Surveillance and Access Control Specialist is responsible for the installation, configuration, maintenance, and support of the bank's video surveillance, access control, and related physical security technology systems. This position performs advanced technical work involving the analysis, testing, deployment, troubleshooting, and ongoing support of cameras, recording platforms, door access hardware, badge readers, controllers, and other connected security devices. The role applies systems analysis and technical support practices to diagnose complex hardware, connectivity, and configuration issues; coordinate with vendors and internal stakeholders; define functional requirements; and implement reliable solutions that support the continued security, availability, and operational stability of the organization's physical security environment.
ESSENTIAL FUNCTIONS:
- Install, configure, test, and support video surveillance cameras, recording platforms, access control panels, door controllers, badge readers, electric strikes, magnetic locks, request-to-exit devices, and related physical security hardware.
- Program and maintain video surveillance and access control software, including camera views, recording schedules, retention settings, door schedules, access groups, and event or alarm configurations.
- Troubleshoot issues involving cameras, cabling, network connectivity, PoE, door hardware, card readers, controllers, credentials, access rights, and related system integrations.
- Perform preventive maintenance and operational health checks on video surveillance and access control equipment to support reliable recording, monitoring, and access operations.
- Coordinate with Facilities, Security, branch leadership, vendors, and project teams on new installations, remodels, relocations, decommissions, repairs, and upgrades involving physical security systems.
- Review security system alerts, logs, and service requests to identify recurring issues, document findings, and recommend corrective actions.
- Maintain accurate documentation for physical security systems, including device inventory, camera and door locations, IP addresses, wiring details, licensing, warranty information, and vendor support records.
- Support access badge, credential, and permission changes in accordance with approved requests, established procedures, and least-privilege access practices.
- Ensure video surveillance and access control systems are deployed and maintained in alignment with bank standards, cybersecurity requirements, audit expectations, and applicable regulatory requirements.
- Install, terminate, test, and certify structured cabling systems including Cat5e, Cat6, and Cat6A..
- Perform cable termination on patch panels, wall jacks, racks, cabinets, and network equipment.
- Label cabling, termination points, and network components according to established standards.
- Ensure all cabling installations comply with local codes, safety regulations, and organizational standards.
- Consult with users, engineers, and/or project teams to determine needs, requirements, and configuration standards.
- Design, plan, deploy, and test hardware/physical solutions.
- Brief senior leadership on project status and deliverables.
- Create documentation, standards, and procedures for deployed solutions.
- Collaborate with Level III Technicians and Network Administrators on infrastructure projects, hardware rollouts, or complex incident resolution.
- Evaluate functional requirements for hardware, physical connectivity, and infrastructure.
- Perform advanced diagnosis and resolution of escalated issues involving hardware, connectivity, physical layer performance, and configuration faults.
- Branch printer installs and repairs.
- Configure and maintain network connected devices.
- Onsite support and hardware replacement.
- Communicate with end users and stakeholders regarding issue status, required actions, and root cause findings.
- Resolve escalated tickets requiring Level 2 technical hardware and network expertise.
- Follow up on open service requests to ensure timely and accurate closure.
- Vendor coordination and RMAs.
- Maintain accurate Inventory and asset lists.
- Completes annual compliance courses.
- Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
- Adheres to our Service Excellence standards and promotes their implementation with peers and associates they support.
- Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
- Associate's degree in computer science or related field preferred.
- Minimum of two years' experience planning, configuring, testing, and deploying video surveillance and access control systems.
- Work-related experience should consist of duties in a business environment.
- Ability and willingness to travel to client locations.
- Ability and willingness to work in a high-pressure, time-sensitive environment.
- Ability to quickly learn new technology and software, specifically the correct way to install and maintain.
- Intermediate skills in personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
- Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.