Job Responsibilities:
" Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
" Implements customer specified benchtop computing design and processes
" Administers and assures connectivity of customer s Windows based platform
" Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
" Manage On-boarding, retirement and relocation of equipment
" Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
" Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
" Ensures adherence to client s corporate policies through periodic reporting and compliance programs
" Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
" Follow documented procedures, policies, troubleshooting and best practices
" Create and maintain a physical inventory of lab equipment, PC s, software and any other information pertinent to the environment
" Submit weekly Engineer reports to the team lead by COB on the last business day of the week
" Acts as Liaison for software/hardware related inquiries
" Escalates IT issues that are not resolved PKI Lab IT analysts
" Participates in client team meetings
" Escalates delivery concerns to the team lead
Critical Skills:
" Excellent customer service skills complimented by an ability to listen to and interpret client requests.
" Ability to troubleshoot complex technology issues.
" Strong verbal and written communication skills.
" Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
Basic Qualifications:
" Associate degree or relevant industry experience.
" One year of deskside experience including (but not limited to); Windows technologies, networking, remote computing, and backup systems
Preferred Qualifications:
" Experience with scientific instrumentation
" Experience in Life Science environment
Physical Demands:
The employee will regularly require walking, standing, sitting and use of motor skills. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Use of personal protective equipment in laboratory.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.