IT Service Delivery Sales Manager

Nesco Data Center & Infrastructure is seeking an IT Service Delivery Manager in the Greater Northern NJ Area.

Position Summary

We are seeking an experienced, results-driven Sales Manager to lead the growth of our Third-Party Maintenance (TPM) business across domestic and global markets. This individual will be responsible for driving new business opportunities, developing strategic customer relationships, and expanding revenue by delivering cost-effective maintenance solutions for enterprise IT infrastructure, including traditional data center technologies, hyperscale environments, and AI-driven infrastructure.

The ideal candidate has a proven background selling IT infrastructure services and TPM solutions, understands enterprise hardware support models, and is comfortable engaging executive-level decision-makers throughout the sales process.

Key Responsibilities

• Develop and execute strategic sales plans to achieve TPM revenue and profitability goals.
• Identify, qualify, and secure new enterprise customers across assigned territories and target markets.
• Manage the complete sales lifecycle from prospecting and solution development through contract negotiation and close.
• Build and maintain strong relationships with CIOs, IT Directors, Procurement teams, Operations leaders, and other key stakeholders.
• Position Third-Party Maintenance services as a cost-effective alternative to OEM maintenance and support contracts.
• Partner with technical, engineering, and service delivery teams to design customized maintenance solutions that align with customer requirements.
• Develop customer proposals, pricing strategies, service agreements, and commercial contracts.
• Maintain an accurate sales pipeline, forecasting activities, and opportunity tracking within CRM platforms.
• Conduct market research to identify industry trends, competitive positioning, and emerging customer needs.
• Represent the organization at industry conferences, networking events, and customer meetings.
• Ensure exceptional customer satisfaction while identifying opportunities for long-term account growth and expansion.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related discipline (or equivalent professional experience).
• 5–10+ years of successful B2B sales experience within IT infrastructure, Third-Party Maintenance (TPM), managed services, data center solutions, or enterprise technology services.
• Demonstrated history of consistently achieving or exceeding sales quotas and revenue objectives.
• Strong understanding of enterprise hardware platforms, including:
  • Servers
  • Storage systems
  • Networking equipment
  • OEM support and maintenance models
• Experience selling TPM solutions supporting leading enterprise manufacturers such as Dell Technologies, HPE, IBM, Cisco, NetApp, Lenovo, Oracle, Hitachi, or similar platforms.
• Strong negotiation, presentation, communication, and relationship management skills.
• Experience working with enterprise and multinational organizations.
• Proficiency with CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, or comparable systems.

Preferred Qualifications

• Consultative, value-based sales approach with strong solution-selling capabilities.
• Proven business development and strategic account management experience.
• Ability to build trusted relationships with C-level executives and senior decision-makers.
• Strong commercial acumen with strategic planning and forecasting skills.
• Experience managing regional, national, or global sales territories.
• Self-motivated, organized, and capable of working independently in a fast-paced environment.
• Familiarity with hyperscale data centers, AI infrastructure, GPU environments, and modern enterprise data center technologies.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Achievement of revenue and gross margin targets
• Sales quota attainment
• New customer acquisition
• Pipeline generation and conversion rates
• Customer retention and account expansion
• Sales forecast accuracy
• Growth of strategic enterprise accounts
• Customer satisfaction and long-term relationship development

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.