| Job Title | IT Service Delivery Supervisor | ||||||||
| Client Company/Dept. Name | City of Santa Ana - Information Technology Department | ||||||||
| Address | 20 Civic Center Plaza | City Name | Santa ana | State Name | CA-California | Zip Code | 92701 | If others (Address) | |
| Duration of the project | Project Start Date | 2/2/2027 | Project End Date | 2/1/2032 | Due date for Resume submission | 9/22/2026 | |||
| No. of Openings | 1 | No. of Maximum Submissions | 2 | ||||||
| Job Description | Key Responsibilities " Serve as the local, client-facing supervisor for all consultants placed with the client, and report onsite to client facilities within two (2) hours of a request. " Work in conjunction with the client's IT management to provide effective day-to-day management of the work activities and tasks of placed consultants. " Manage consultant leave requests, timekeeping approval, and schedule coverage, including occasional after-hours, on-call, and scheduled maintenance-window support. " Coordinate onboarding and offboarding of consultants, including badge and identification requirements, equipment issuance and return, and account provisioning and deprovisioning. " Verify that Department of Justice Live Scan background screening is completed for every consultant prior to placement at the client site. " Ensure all consultants display a visible identification badge and appropriate clothing identifying them as Abacus personnel while at client facilities. " Monitor consultant performance and conduct, address performance concerns promptly, and coordinate replacement staffing when the client requests removal of a consultant. " Partner with the recruiting team on requisition intake, candidate qualification, submittal quality, interview coordination, and start-date readiness for new assignment requests. " Maintain consultant familiarity with the client's IT service management system for logging and handling work service and change requests. " Serve as the escalation point for client concerns and resolve service delivery issues before they require client management involvement. " Maintain accurate assignment records and placement documentation, and report on fill performance, retention, and consultant utilization. " Ensure compliance with applicable federal, state, and local employment and labor requirements, and with client conduct, security, and confidentiality expectations. " Build and maintain relationships with client stakeholders and provide regular status updates to Abacus leadership on engagement health and risks. | ||||||||
| Skill set info | Experience 5+ years of overall IT experience preferred 2+ years of IT supervisory, team lead, or technical management experience preferred Government/municipal IT experience strongly preferred Experience supervising technical staff and coordinating day-to-day IT operations Experience with performance monitoring, task assignment, escalation management, onboarding/offboarding, leave coordination, and replacement staffing " Must currently reside in and work from Southern California, with the ability to be onsite at a client facility in Orange County within two (2) hours of a request. " Supervisory or service delivery / account management experience in IT staffing, workforce solutions, or professional services. " Direct experience supervising contract IT personnel placed at a client site, including performance management and replacement coordination. " Experience supporting public sector clients (municipal, county, state, K-12, or higher education) strongly preferred. " Familiarity with IT roles commonly staffed in government environments, including help desk and desktop support, programmer/systems analyst, cybersecurity analyst, network and systems administration, database administration, project management, and business analysis. " Familiarity with IT service management ticketing platforms and standard incident and change request workflows. " Working knowledge of onboarding and compliance processes, including background screening, I-9 and work authorization verification, badging, and confidentiality requirements. " Strong client engagement and stakeholder communication skills, with the ability to represent Abacus to senior client IT leadership. " Strong organizational skills and the ability to manage multiple concurrent assignments, escalations, and deadlines. " Comfortable working within an applicant tracking / recruitment platform for requisition, submittal, and placement tracking. " Valid California driver's license and reliable transportation for onsite client visits. " Able to pass a Department of Justice Live Scan background check. | ||||||||
| Education | Bachelor's degree in Business Administration, Information Technology are preferred. | ||||||||
| Certifications (if required) | Preferred: ITIL, PMP, CompTIA, Cisco, Microsoft, or CSP (Certified Staffing Professional) is a plus. | ||||||||
| Documentation Required for submission | Resume | ||||||||
| Work Hours | Monday through Friday, 7:30 AM to 5:30 PM. Occasional after-hours, on-call, and scheduled maintenance-window availability required. Onsite response to client facilities within two (2) hours when requested. | ||||||||
| Work authorization required | US Citizen Only | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | |||||||||
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| Location | Santa ana, CA |
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