IT Service Desk Support Analyst I

Service Desk Support Analyst I (Internal Only) Boulder Community Health, Boulder, CO 80303 $21.80- $32.70an hour -Full Time - Evenings, M-F 1:30pm-10:00pm +$2.00for eveningshifts. Boulder Community Health is seeking a customer-focused Service Desk Support Analyst to provide technical support across our healthcare organization. This role troubleshoots and resolves issues related to Windows environments, applications, hardware, printers, mobile devices, user accounts, and other enterprise technologies while delivering responsive, professional support to BCH employees. The Analyst will document and manage service requests, deploy and configure equipment, escalate complex issues as needed, and contribute to knowledge management and process improvement. Opportunities are available at the Apprentice, Analyst I, and Analyst II levels, with placement based on relevant IT/service desk experience and technical expertise. This position is part of a hybrid team, with onsite requirements determined by operational needs, skill level, and role responsibilities. Benefits: Health insurance, including a FREE employee only option Dental and Vision insurance BCH paid Life Insurance; Spouse and Dependent Life Insurance plans Short-term and Long-term disability coverage Health and Dependent Care Flexible Spending Accounts Retirement plan with BCH matching contributions, and discretionary lump sum contribution Paid Time Off Education assistance program Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki Free one-on-one retirement planning sessions Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications Previous Service Desk or relevant IT experience preferred. Have achieved at least one of the following certifications or obtain within 6 months of employment: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, other specialty certifications such as security certifications (e.g., CompTIA Security+) or certifications focused on specific technologies (e.g., cloud computing platforms) may be substituted at the discretion of the Service Desk Manager. A Bachelor of Science degree in a computer-related field can be substituted for the certification requirement or 1 year of relevant experience. ITIL Foundation experience a plus. Drivers License required for providing on-site support at BCH locations as needed. More than 2 years full-time hands-on experience or service desk experience providing hardware repair and support troubleshooting and supporting a Windows environment, printers, and peripherals. Demonstrated experience with enterprise IT solutions used for account creation, document creation/management, unified communications, team collaboration, directory services, MDM, workstation policy management, application/desktop virtualization, end-point security, and enterprise desktop deployments. Advancing application and desktop hardware troubleshooting skills and accountability. Hospital support experience preferred. Responsibilities Diagnose and resolve technical issues involving operating systems, user accounts, applications, desktop and application virtualization, email, collaboration tools, printers, peripherals, and other enterprise technologies. Configure, install, deploy, and support computer hardware, mobile devices, printers, applications, and related technology across BCH locations. Manage Service Desk tickets from initial request through resolution, ensuring accurate documentation, prioritization, categorization, timely communication, and appropriate escalation to IT teams, departments, or vendors. Deliver responsive, customer-focused technical support, clearly communicating technical information to end users and maintaining ownership of issues through resolution. Research technical issues using available knowledge resources and contribute to the development and maintenance of knowledgebase articles, procedures, and technical documentation. Support IT operational effectiveness by maintaining accurate inventory records, following established access, hardware, software, and Information Security practices, and identifying opportunities for process improvement. Maintain the security and confidentiality of organizational information and comply with BCH policies, regulatory requirements, and applicable Joint Commission standards. About Boulder Community Health and Boulder, ColoradoBoulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado, serving the Boulder County community. Our flagship facility, Boulder Community Hospital, along with several other locations, provides comprehensive care, including acute care, emergency services, psychiatric care, and outpatient services. BCH offers a wide range of specialties, including cardiology, oncology, orthopedics, maternity, and mental health care, with a strong emphasis on patient-centered, high-quality care. We are dedicated to improving community health through advanced medical technology, evidence-based practices, wellness programs, and community outreach initiatives. BCH maintains strong partnerships with local physicians and supports public health efforts to promote healthy lifestyles and address health disparities. As a Certified Level II Trauma Center, Boulder Community Hospital provides expert emergency care for serious and complex injuries while delivering comprehensive services across the full continuum of care. EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position is an internal opening and will close in 3days. Applications will be accepted until the closing date.