IT Service Desk Team Leader

Location: Wayville SA

Employment type: Full Time

Commencement Date: 30th November 2026

Salary: Competitive remuneration based on experience and expertise.

Lead the Way in IT Support at Benson Radiology

Benson Radiology is one of South Australia's most respected medical imaging providers, delivering high-quality diagnostic services and exceptional patient care for more than 60 years.

We are seeking an experienced and motivated IT Service Desk Team Leader to lead our service desk team, strengthen technical capability and drive responsive, reliable IT support across our clinic network.

This is an exciting opportunity to combine hands-on technical expertise, people leadership and continuous improvement supporting the systems our teams rely on to deliver exceptional patient care every day.

About the role

Reporting to the IT Operations Manager, you will oversee daily service desk operations and lead a team of three Service Desk Officers. This hands-on role combines Level 2 technical support, team coaching and continuous improvement to deliver responsive, reliable support across Benson Radiology. You will work closely with our Infrastructure and Clinical Applications teams, support staff across our clinics and occasionally travel between sites to troubleshoot issues and replace equipment.

Key responsibilities

· Coordinate daily support activities, monitor ticket queues and help resolve complex Level 2 incidents and high-priority requests.

· Coach and support Service Desk Officers, assist with onboarding and develop clear technical documentation to build team capability.

· Review ticket quality and customer feedback to improve technical support and communication.

· Identify recurring issues, investigate root causes and automate repetitive tasks to reduce ticket volumes.

· Assist with diagnosing outages, coordinate with specialist IT teams and communicate clear updates to the business.

· Build effective relationships with radiologists, clinic teams and other stakeholders while promoting secure, responsible use of IT systems.

About you

You are a service-focused IT professional who enjoys solving problems and helping others develop their skills. You bring strong technical judgement, clear communication and a collaborative approach, along with:

· Experience in a Service Desk role, with strong troubleshooting and telephone-based customer service skills.

· Strong training skills and enthusiasm for coaching and developing others.

· Experience administering Active Directory, Exchange Online, Microsoft 365 and hybrid environments.

· Experience with standard operating environment (SOE) deployment, print management and printer troubleshooting.

· Knowledge of Microsoft Teams calling, Poly phones and Yealink teleconferencing devices.

· A strong understanding of cybersecurity practices and experience with multifactor authentication, endpoint protection, access management and security incident escalation.

· Experience using ITIL-compliant service management tools, following change management controls and troubleshooting networking issues.

· A tertiary qualification or certification in Information Technology, and/or suitable experience.

Experience with Microsoft Intune and Apple Business Manager, cybersecurity certification, and experience in healthcare, radiology or medical imaging will be highly regarded.

You will also need a current driver's licence for travel between sites, eligibility to work in Australia, and a current National Police Clearance or the ability to obtain one.

About us

Benson Radiology is an industry leader in medical imaging, with over 60 years of service to the South Australian community. Our values of patient focus, teamwork, integrity and personal excellence guide how we work and support one another.

At Benson Radiology, everyone is welcome. We are building teams that celebrate difference and encourage people to be their best and authentic selves. If you are passionate about supporting the technology behind our patients' health journeys, we would love to hear from you.

Why Join Benson Radiology?

At Benson Radiology, we know our people are the reason we deliver exceptional patient care. Thats why we invest in recognising contribution, supporting career growth and creating an environment where talented professionals can thrive.

We offer:

· Competitive remuneration that reflects your experience, expertise and impact.

· Annual recognition programs that celebrate excellence, leadership, innovation and living our values.

· Professional development support, conference attendance and ongoing leadership development opportunities.

· The opportunity to shape service desk improvements and build the teams technical capability across our South Australian operations.

· A hands-on role supporting a range of IT systems and technologies within a quality- focused medical imaging environment.

· A collaborative and supportive leadership team committed to service excellence and continuous improvement.

· Generous paid parental leave to support you and your family through lifes important moments.

· Salary packaging and novated leasing options.

· Complimentary imaging services for employees and discounted imaging for immediate family members.

· Health and wellbeing initiatives, including employee wellbeing support programs.

· A culture that celebrates success, values contribution and encourages people to bring their best every day.

How to apply

Ready to take the next step? Click 'Apply' and attach your resume in strict confidence.

As an equal opportunity employer, we are committed to building a diverse and inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, individuals of all ages, cultural backgrounds, gender identities, and expressions, as well as LGBTIQA+ individuals. We strive to create a supportive environment where everyone is valued and can thrive.